Housekeeping Shift Manager

The Housekeeping Shift Manager is responsible for managing enviromental services (EVS) and hotel housekeeping operations during an assigned shift to ensure cleanliness, safety, and service standards are consistently met. This role leads frontline EVS and housekeeping staff, coordinates daily assignments, addresses guest or internal concerns, and ensures compliance with company policies and health and safety regulations.Manage EVS and hotel housekeeping team members during assigned shifts, including room attendants and support staffAssign daily work schedules and inspect completed work for quality and compliance with standardsEnsure all guest rooms, casino floor, public areas, and back-of-house spaces meet cleanliness and presentation expectationsRespond promptly to guest requests, service recovery needs, and cleanliness concernsTrain, coach, and motivate staff to improve performance and engagementMonitor inventory levels of linens, chemicals, and supplies; submit replenishment requests as neededEnsure proper use and storage of cleaning chemicals and equipment in accordance with safety guidelinesEnforce company policies, procedures, and labor standards, including attendance and hygieneComplete shift reports, logs, and incident documentationCollaborate with other departments (Front Desk, Maintenance, Security) to ensure seamless operationsAddress performance issues and escalate concerns to senior leadership when appropriateHigh school diploma or equivalent requiredMinimum 2-3 years of housekeeping or custodial experience, with prior supervisory experience preferredStrong leadership, communication, and organizational skillsAbility to work flexible schedules, including weekends, holidays, and eveningsKnowledge of cleaning chemicals, euipment, and safety standardsFamiliarity with scheduling or workforce management systems$60,000.00 to $65,000.00 annually, based on experience

Created: 2026-02-02