PAS Specialist

Patient Access Service Specialist gathers and records required information about patients, providesspecific customer services, which include screening for financial eligibility, confirming health insurancecoverage and individual's obligations, obtaining necessary authorizations for care, scheduling appointments, and assisting patients in an office clinic setting.Customer Service. Provides high quality customer service to both externalcustomers (patient, referring providers, and insurance carriers) and internalcustomers. This duty includes prompt and professional communicationefforts, face-to-face customer contact skills, crisis management, facility withavailable information technology, standard complain processing, flexiblecoverage of internal service needs, and the continuous application of processimprovement methods and skills.Arranged Care. Schedules new patient appointments on line andmanually if necessary. Obtains prior medical records and studies ifappropriate. Creates a medical record if needed. Arranges stretchers,wheelchairs, and interpreters when necessary, and accommodates other special needs when possible. Mails information packets. Providespersonal reminders to patients about upcoming appointments. Obtainsand prepares OHSU medical records before scheduled appointments.Enrollment & Authorization Gathers and/or verifies patient information including demographics, insurance coverage, and financial status. Confirms patient eligibility for health care coverage, clarifies, and managed care arrangements. Obtains authorizations for clinical, procedures, and laboratory studies. Enters all information accurately into OHSU databases or into the medical record when necessary. Follows up on pending authorizations until they are obtained.Integrated Care. Arranges and orders associated clinical, diagnostic, or laboratory services; obtains authorizations when necessary. Directs patients to appropriate providers for other health care issues. Completes and routes direct referrals to other clinical services.Contacts primary care physicians or their designees to obtainauthorizations for urgent care. Schedules return appointments on line,and manually if necessary; initiates authorization requests for subsequentcare.Six months of work experience in a medical office setting, including high volume direct patient contactOROne year of work experience in a high volume direct public contact position.Note: Successful completion of a formal OHSU Administrative Internship Program will substitute for one year of experience.Knowledge and Skills Required:Basic computer keyboarding skills including typing of 30 - 45 wpm.General office operations Customer service oriented verbal and written communication Able to prioritize workloads Communicates with Manager when encountering an angry customer.Prior Administrative Assistant Experience in hospital or clinic Experience with data collection from insurance companies . Excellent customer service skills. Epic Scheduling Oracle (ordering supplies) AA/AS degreeKronos experienceKnowledge of managed careThis position is located on Marquam HillCampus. 7:30AM-4:00PM with 30 minutesfor lunch.Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or .

Created: 2026-02-02