Clinical Diabetes Specialist

Generates new CGM and Insulin Pump referrals by providing virtual and in-person clinical support to prescribing CGM and insulin pump HCPs and patients within an assigned region. Collaborate closely with the Account Executive team in identifying opportunities to open new referral sources and get deeper in existing accounts by providing clinical support. Works closely with the VP of sales and National Clinical Manager in prioritizing time and schedule to ensure the best possible ROI within the assigned territoriesThe successful candidate will report directly to the Director, National Clinical. The position location is within assigned territory, and the placement must be willing to travel frequently.Endocrinologist and HCP officesManufacturing partnersDevelop and maintain professional relationships with AE’s and manufacturing partnersProvide clinical support and education to offices and patients that result in new CGM and insulin pump referralsDocument office visits with notes in Salesforce and Keep Salesforce Calendar updated weeklyDeliver, pre-pump education, pump training, and post-training follow-upCollaborate with and report patient status to prescribing HCPsDeliver CGM and insulin pump virtual and in-person in-services to physicians, educators, payers, and CCS staffProvide clinical training and education to: Sales, Enterprise Sales and Enterprise Customers, HCPS and Patients, and all CCS employeesComplete documentation of all education sessions in SalesforceParticipate in programs and in-house meetings on product information and new proceduresAssist in the development of diabetes materials with MarketingProvide one-on-one training for employees as neededAttend Regional and National CCS Meetings and Trade Shows or events a requested.Maintain a high degree of confidentiality at all times due to access to sensitive informationMaintain regular, predictable, and consistent attendance, with flexibility to meet departmental needsFollow all Medicare, Medicaid, HIPAA, and private insurance regulations and requirementsAbide by all regulations, policies, procedures, and standardsBuilding Customer Loyalty: Effectively meets and exceeds customer needs, builds productive customer relationships, and takes responsibility for customer satisfaction and loyalty.Building Partnerships: Identifies opportunities and takes action to build and maintain strategic relationships between one's area and other teams, departments, customers, or organizations to help achieve business goals.Building Trust: Interacts with others in a way that gives them confidence in one's intentions and those of the organization.Customer Focus: Ensures that the customer perspective is a driving force behind business decisions and activities; crafts and implements service practices that meet customers' and own organization's needs.Follow-up: Monitors the results of delegation, assignments, or projects; considers the skills, knowledge, and experience of the assigned individuals and the characteristics of the assignment or project.Gaining Commitment: Uses appropriate interpersonal styles and techniques to gain acceptance of ideas and plans and modifies behavior to accommodate tasks, situations, and individuals involved.Initiating Action: Takes prompt action to accomplish objectives; takes action to achieve goals beyond what is required; being proactive.Sales Ability and Persuasiveness: Uses appropriate interpersonal styles and communication methods with prospects and clients to gain acceptance of products, services, and ideas.Organizational Fit: The extent to which an organization's mode of operation and values are consistent with the type of environment that provides personal satisfaction.Bachelor’s Degree (BA/BS) from four-year college or university and a minimum of 3 years of experience as a Certified Diabetes Care and Education Specialist (CDCES), or the equivalent combination or education and experience.Certified Diabetes Care and Education Specialist (CDCES) by National Certification Board of Diabetes EducatorsRecent adult insulin pump & CGM training experience (one-on-one and group sessions) is required and pediatric insulin (Pediatric pump & CGM training experience preferred)Current certification(s) on available insulin pumps preferredCurrent state licensure as Registered Nurse or Registered Dietitian / Licensed DietitianExcellent public speaking and presentations skillsPossesses the skills to work independently and be self-directedExperience with developing relationships with HCPs and/or other diabetes healthcare professionalsProficient with various Microsoft Office software such as Word, Excel, Outlook, and PowerPointAdvanced knowledge of processing methodologies and medical terminologyKnowledge of CCS Medical product line(s), general coverage, clinical criteria, regulatory and compliance standardsCertainty-The lives of the individuals we serve depend on our ability to execute.We commit to doing this every day.Useappropriate methodsand a flexible interpersonal style to help build a cohesive and collaborative team based on a foundation of trust and transparency.Deliver what you commit to.Compassion-We understand the burdens of patients and their loved ones and channel this into a relentless pursuit of customersatisfactionin every part of our business.Ensure that the patient is the driving force behind business decisions, implementing service practices that meetthe needsof both the patient and the organization.Treatotherthe way you want to be treated.Advancement-We are endlessly looking for ways to progress and become more innovative in allthingswe do.Encourage innovative approaches for addressing opportunities andfacilitatingchange, driving cross-functional alignment toaccomplishgoals.Speakthe truth.CCS is an EEO/AA Employer. M/F/D/VCCS is the strategic partner addressing America's most pressing healthcare challenges through intelligent chronic care management, tackling the $412 billion annual diabetes burden and chronic conditions affecting over 133 million Americans. At the core of CCS's differentiated model is LivingConnected®, a human-led, digitally-enabled clinical solution. PropheSee™—an AI-powered predictive model that identifies non-adherence risk and delivers personalized interventions— is an integral part of this solution, creating a first-of-its-kind platform to improve adherence, enhance clinical outcomes, and help prevent costly hospitalizations. By combining data-driven insights with three decades of industry relationships, CCS is the smart choice for health plans, providers, employers, and manufacturers who believe that value-based care starts by keeping patients healthy and delivers benefits like lower cost of care, improved HEDIS scores, and alleviating provider burnout. CCS's approach extends clinical reach while supporting over 200,000 people nationwide with home-delivered medical supplies and pharmaceuticals annually. Recognized as a Great Place to Work®, and with numerous peer-reviewed publications validating our care management approach, CCS is more than a trusted supplier—we're a partner in transforming chronic care delivery. To learn more about how CCS is addressing today's healthcare challenges, visit ccsmed.com or connect with us on LinkedIn.Competitive SalaryBonus/Incentive Opportunities/commission:(if applicable)Comprehensive Benefits:Medical, dental, and vision insurance401(k) with company matchPaid time off (vacation and holidays)Growth & Development:Ongoing training and professional developmentWork-Life Balance:Remote or hybrid work optionsWellness programs and mental health support

Created: 2026-02-02