Technical Support Partner

The University of St. Thomas invites qualified candidates to apply for a DOSS Engineer Technology Services (Technical Support Engineer) position within the Technology Services Department.This role primarily requires an on-site presence with some flexibility for remote work, dependent on business needs. The University of St. Thomas embraces belonging and equal opportunity for all. Our convictions of dignity, diversity, and personal attention call us to embody and champion an inclusive environment. The University is an Equal Employment Opportunity Employer (EEO). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, status as a protected veteran, or other protected characteristic. This commitment to inclusion and equal opportunity is consistent with our mission: Inspired by Catholic intellectual tradition, the University of St. Thomas educates students to be morally responsible leaders who think critically, act wisely, and work skillfully to advance the common good. A successful candidate will possess a commitment to the ideals of this mission.JOIN OUR COMMUNITYThe University of St. Thomas offers a competitive and comprehensive benefits program, which includes:Tuition Remissionfor employees, spouses, and dependentsGenerous Retirement Contributionsto support your futureComprehensive Health Coverageincluding medical, dental, and visionFully Paid Insurance: disability, life, and AD&DPaid Parental Leaveto support growing familiesSalary Range: $58,350 to $72,930The University of St. Thomas has provided a salary range that represents its good faith estimate of what the University may pay for the position at the time of posting. The specific salary offered will be determined based on factors such as the qualifications of the selected candidate, departmental budget, internal salary equity considerations, and available market information.JOB SUMMARYThe Technical Support Engineer (Departmental Owned Systems Support or “DOSS”) position serves as the critical liaison between Information Technology Services (ITS) and university departments to ensure proper governance, documentation, and support of all non-enterprise and departmental-owned systems. This role is responsible for developing and maintaining formal support frameworks that define responsibilities, escalation paths, vendor coordination, and lifecycle management plans.Working closely with departmental stakeholders, this role documents system purpose, usage, and ownership, producing clear knowledge base articles and maintaining accurate inventory records within the ITS database. The position plays a key role in the Technology Intake Process (TIP), evaluating new technology requests to identify ownership boundaries, support requirements, and risk considerationsbefore procurement or implementation.The incumbent also participates as an ITS representative on implementation projects, ensuring that support agreements, lifecycle documentation, and knowledge resources are finalized prior to go-live. Additionally, this role provides on-site technical support and vendor coordination, verifying that departmental systems are properly installed, integrated, and supported within the campus environment.By establishing consistent governance practices, maintaining transparent documentation, and aligning departmental systems with ITS standards, the DOSS role strengthens institutional accountability, reduces unmanaged technology risk, and enhances service reliability across all university business units.ESSENTIAL FUNCTIONS1. Develop and Maintain Support FrameworksCreate and sustain formal agreements between ITS and departments defining support roles, escalation paths, vendor expectations, and lifecycle management proceduresMeet with department stakeholders annually to review and update agreements to ensure continued alignment with ITS support processes2. Document Existing Departmental SystemsCollaborate with departments to identify and document all non-enterprise and departmental-owned systemsRecord system purpose, scope, and business functionDevelop and publish knowledge base articles describing system functionality and support channels3. Maintain System Inventory RecordsCollect and validate technical and operational metadata for all departmental systemsEnter and maintain data within the ITS system inventory databasePerform regular audits to ensure accuracy and completeness4. Represent DOSS in the Technology Intake Process (TIP)Evaluate new technology requests to determine system ownership, support requirements, and ITS impactsDraft preliminary support agreements prior to procurementAdvise departments on supportability and integration with the ITS environment5. Serve as ITS Support Representative on Implementation ProjectsParticipate as a stakeholder representing ITS in project planning and implementationDocument support agreements, lifecycle plans, and knowledge resources before systems go live. Ensure that vendor agreements, escalation plans, and support responsibilities are understood by the department.Ensure all information is entered into the knowledge base and inventory prior to deployment6. Provide On-Site Technical and Vendor SupportAct as the on-site ITS contact for departmental systemsCoordinate and assist with vendor installation, maintenance, and troubleshooting activitiesVerify system integration and performance within the campus environment7. Ensure Governance and Risk ReductionIdentify and bring unmanaged or unsupported technologies under documented governancePromote transparency between ITS and departments regarding system responsibilitiesReduce operational risk through proactive documentation and consistent support alignmentMinimum QualificationsBachelor’s degreeFive years of experience working in technology supportHOW TO APPLYAll interested candidates must apply online at https://www.stthomas.edu/jobs/. Follow the instructions to complete an online application which includes creating or updating an applicant profile, uploading a resume, and completing a job specific application.In light of its commitment to create and maintain a safe learning and working environment, employment with the University of St. Thomas requires consent and successful completion of a background screening.Official job posting is available at www.stthomas.edu/jobs.

Created: 2026-02-02