Housekeeping Manager, The Christiania Lodge

Company OverviewAt CoralTree, we serve from the heart - always and in all ways. Whether that’s serving our owners, our team members or our guests, we strive to make a meaningful difference in every interaction. We believe that genuine connection is at the heart of what people value most, so it’s our commitment to bring humanity to everything we do. Ideas are easy. Results are hard. That’s why we create value in every experience - empowering teams, innovating meaningful programming and driving creativity you can measure. It’s about reimagining at the property level - where signature moments take root, where iconic brands are born and where real impact is a result of the experience - and experiences - we deliver. Our team members are the soul of our company, and they embody our company values:Integrity - Empowerment - Relationships - Performance - Innovation - Balanced LifeWe believe that when we have the opportunity to bring our authentic selves to work each day, we can build something truly incredible. That’s why we’re committed to building a company where everyone can be their true selves. We’re not just talking about hiring a diverse team or serving diverse customers-we’re talking about literally creating a space where everyone is welcomed and celebrated for who they are.Job SummaryThe Housekeeping Manager oversees the daily operations of the housekeeping and laundry teams. This role ensures that guest rooms, condominium units, and public areas meet established cleanliness, safety, and presentation standards. The Manager reports directly to the General Manager, coordinates closely with department leaders, and supports staffing, training, and overall service quality.Essential Duties & ResponsibilitiesLeadership & Team Management· Lead, coach, and mentor housekeeping staff and supervisors to ensure consistent performance and service excellence.· Assist in recruiting, hiring, onboarding, training, and performance management.· Provide ongoing feedback, coaching, and development; administer corrective action when necessary in alignment with company policies.· Foster a collaborative, positive, and high-performing team culture.Daily Operations Oversight· Oversee daily housekeeping and laundry operations, ensuring efficient workflows and adherence to property standards.· Support staff during peak periods with hands-on operational involvement when needed.· Ensure all rooms, units, and public areas meet cleanliness, safety, and presentation standards.· Review and approve daily housekeeping boards and scheduling.Quality, Safety & Compliance· Conduct regular inspections throughout Vail Collection Properties; follow up promptly on deficiencies.· Develop, implement, and monitor safety procedures in accordance with OSHA and company guidelines.· Partner closely with the Maintenance department to coordinate work orders and preventive maintenance needs.Guest and Owner Relations· Respond to guest, owner, and leadership concerns with urgency, professionalism, and effective solutions.· Support a service-focused environment by modeling hospitality standards—greeting guests, offering assistance, and ensuring service needs are met.· Model and train staff on our Service Essentials:o Smile and greet every guest especially when they’re in proximity.o Provide quick and efficient service.o Remember guest names and use them often in interactions.o Offer assistance and provide options to guests.o Emphasize creating a positive guest experience and building lasting connections by thanking guests and inviting them back.· Collaborate with the Management, Owner Services, and Maintenance team to address service issues, operational needs, and cross-departmental initiatives.Financial & Administrative Responsibilities· Manage labor and staffing levels according to business needs and budget guidelines.· Assist in developing and managing departmental budgets, payroll, and financial reporting.· Oversee ordering, inventory management, and secure storage of linens, cleaning supplies, and guest amenities.· Review and approve timekeeping and payroll submissions for accuracy.· Code invoices, monitor expenses, and ensure compliance with financial procedures.· Monitor HOA billables, ensure timely submission of end-of-month reports, and verify all charges are accurately billed.· Develop and maintain strong relationships with vendors, suppliers, and staffing agencies to support operational efficiency and service quality.RequirementsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability preferred or required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.· Be Cultural Ambassadors who embody our company values both at work and in their personal lives.· Be truly passionate about providing exceptional and genuine guest service and enjoy assisting others.· Have an entrepreneurial spirit and thrive in an environment that embraces growth and change.· Have a naturally helpful and solution-focused attitude.· High school diploma or GED required; additional education or hospitality coursework preferred.· 2+ years of supervisory or management experience in housekeeping or related field.· Ability to work weekends, evenings, and holidays as business needs require.· Physically able to stand and walk for extended periods and lift up to 50 lbs; comfortable working in winter outdoor conditions when needed.· Strong communication skills with the ability to interpret procedures, financial documents, and departmental guidelines.· Proficient in Microsoft Office; experience with hospitality systems such as Breezeway and Track preferred.· Solid understanding of budgeting, forecasting, payroll, and basic accounting principles.· Exceptional organizational skills with the ability to manage multiple tasks and deadlines.· Strong customer service mindset and the ability to handle sensitive inquiries effectively.· Bilingual in English and Spanish preferred.· Demonstrated ability to lead teams with integrity, professionalism, and high ethical standards.· Comfortable working independently with minimal oversight while thriving in a fast-paced, evolving environment.· Entrepreneurial spirit with a flexible, solutions-oriented approach to challenges.· Ability to safeguard confidential information and communicate effectively with diverse audiences.· Passion for hospitality and delivering genuine, memorable guest experiences.Compensation & BenefitsAs a valued member of the CoralTree team, you'll receive a comprehensive benefits package that includes:· Health insurance - four plans available including two Health Savings Account eligible plans.· Dental, vision, life and disability insurance.· Employee Assistance Program.· Room discounts for all team members, as well as for their friends and family immediately upon hire.· Full-time employees are entitled to 5 complimentary nights per year after 6 months of employment.· Paid time off and paid sick leave.· Eligible employees, 18 and older can register for a 401(k) with Fidelity after just 3 months of employment, helping you invest in your future; our plan has a company match and no vesting schedule.This position will close on Feburary 28, 2026 untill filled sooner.

Created: 2026-02-02