Software Engineer u2013 Conversational AI & Messaging

Job Description Work Arrangement: Hybrid: This role is categorized as hybrid. This means the successful candidate is expected to report to Austin, TX, or Warren, MI three times per week. The Role The Messaging and Conversational AI team is seeking a skilled Software Engineer to contribute to the development of next-generation, customer-facing AI chat solutions. In this role, you will help bridge the gap between advanced Artificial Intelligence and practical customer assistance, building virtual assistants that serve General Motors customers globally. As a core contributor, you will be responsible for the implementation and maintenance of conversational experiences. You will exercise independent judgment to resolve non-routine problems in the Natural Language Understanding (NLU) and Generative AI space within established guidelines. You will collaborate with senior engineers and product managers to deliver performant, production-grade systems. What Youu2019ll Do (Responsibilities) + Develop and deploy scalable, customer-facing AI chat solutions, acting as a reliable technical resource for the teamu2019s deliverables. + Leverage Large Language Model(LLM) technologies to create natural, context-aware, and helpful customer interactions using established design patterns. + Build andmaintainrobust integrations between chat interfaces (Web, SMS, Apple Messages for Business) and internal GM backend APIs/services. + Collaborate with the team byparticipatingin code reviews, sharing knowledge with peers, and contributing to a culture of technical excellence. + Identifyand resolve non-routine technical issues in the customer support domain, applying learned techniques and judgment to propose solutions. + Engage with cross-functional partners (Service Cloud, Data Science, Vehicle Engineering) to ensure proper integration of technical components. Your Skills & Abilities (Required Qualifications) + 3u20135+ years ofexperience in software engineering with strong fluency in Python, Java, or JavaScript/TypeScript. + Ability tocontribute to technicaldesign discussions, make implementation decisions for distributed systems, and drive features from concept to completion. + Working experience designing and consuming RESTful APIs and microservices. + Familiarity with CI/CD pipelines, testing frameworks, and monitoring tools. + Understanding ofAI chat solution concepts, including NLU/NLP, intent recognition, entity extraction, and dialog management. + Strong problem-solving skills and the ability to work in a collaborative environment. + Bacheloru2019s degree in computer scienceor equivalent professional experience. What Will Give You A Competitive Edge (Preferred Qualifications) + Direct experience with Salesforce Service Cloud, specifically implementing or configuring Salesforce Messaging for In-App and Web (MIAW). + Hands-on experience specifically with the Google Cloud Platform (GCP) AI stack, including Vertex AI, Agent Builder, orDialogflowCX. + Experience supporting RAG (Retrieval-Augmented Generation) architectures to ground LLM responses in enterprise data. + Ability to adapt communication style to explain technical concepts to non-technical stakeholders. Additional Information: This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate. GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE. About GM Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all. Why Join Us We believe we all must make a choice every day u2013 individually and collectively u2013 to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team. Benefits Overview From day one, we're looking out for your well-beingu2013at work and at homeu2013so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources (. Non-Discrimination and Equal Employment Opportunities (U.S.) General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws. We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire (. 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Created: 2026-02-02