Network Service Engineer III - Dallas, TX

ATTENTION MILITARY AFFILIATED JOB SEEKERS, - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to, Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is 'On-Site' at the location detailed in the job post.Equinix is the worldâs digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet., A place where tech thinkers and future builders turn bold ideas into breakthrough experiences, we welcome your unique perspective.Help us challenge assumptions, uncover bias, and remove barriersâ”because progress starts with fresh ideas. Youâll find belonging, purpose, and a team that welcomes youâ”because when you feel valued, youâre empowered to do your best work.Job SummaryAs a Network Operations Tier 2 team member, reporting to the Manager of Equinix Global Network Operations, you will be a technology leader ensuring the reliability and security of our strategic network platforms. , These platforms include but are not limited to Cisco/Juniper LAN/WAN, Palo Alto Firewalls, Mist and Meraki Access Points and F5 load balancers. , In this role, you will strategically focus on Equinixâs WIFI technology platforms but also be able to provide support to our other platforms on an as needed basis. , You will provide second level support of break/fix, service requests, observability improvement, documentation/reporting, capacity management, and provide critical feedback to Engineering and Architecture teams. , You will collaborate closely with Engineering, Architecture, Infosec and AppDev teams to drive performance optimization, implement best practices, and ensure a secure environment. , In addition, act as SME for SolarWinds and other monitoring tools., ResponsibilitiesMonitor and ensure network uptime and SLA compliance for the global networkParticipate in infrastructure projectsProvide network on-site support as requiredMaintain, monitor and support enterprise network operationsAct as the second line of support for Network issues and escalation for lower TierHigh and low severity tickets (Incidents, Requests, Problems) triage, troubleshooting, resolution and escalationIdentification and proactive problem managementResolve internal customer issues and work closely with customers and vendors until resolutionPerform level 2 network support such as configuring switches, routers, and other network devicesPerform advanced troubleshooting and health checks, configuration modification, and upgradesVendor management, cooperation and escalation for ISP's and OEM's to support the infrastructureLead configuration of SolarWinds and other tools for network operations/monitoringFollow network configuration and design principlesSupport processes and procedures automation for network operationsDocument and publish approved KB articles, work instructions and procedures for internal referenceWilling to work in multi-national team and 8x5 operation in the follow the sun modelParticipate in the periodic weekend on-call and ad-hoc weekend or after hours activities

Created: 2026-02-02