Sr. Program Manager

Job Description Key job responsibilities u00b7 Managing multiple (cross-functional or technical and non-technical) stakeholder groups each week. u00b7 Build weekly detailed reports around feedback, survey results, and metrics captured during testing. u00b7 Ability to take action and ownership of situations with minimal guidance. u00b7 Monitor backend metrics for programs assigned. u00b7 Correlate backend metrics with tester feedback to identify trends. u00b7 Manage multiple project/programs simultaneously. u00b7 Create test plans for Alpha, Beta, and Delta Programs. u00b7 Create test cases with the Product Managers for the users to go through during the testing phase. u00b7 Create end of week reports for stakeholder for all assigned programs. u00b7 Attend weekly business reviews to review programs assigned with leadership. u00b7 Work with the logistics team to ship product for assigned programs. About the team u00b7 Drive simultaneous Alpha and Beta testing programs encompassing hardware, firmware, software, and mobile applications u00b7 Collaborate with Product Management to gain deep product knowledge and create targeted test scenarios and user feedback surveys u00b7 Strategically recruit and manage global test participants to ensure diverse representation across target markets and user personas u00b7 Monitor and optimize worldwide tester engagement while ensuring consistent device connectivity and participation across all regions u00b7 Generate data-driven insights by analyzing survey results, user feedback, issue patterns, and feature suggestions to measure against product metrics and KPIs u00b7 Synthesize historical product data and customer service trends with current program feedback to identify patterns, implement solutions, and proactively prevent recurring issues u00b7 Perform comprehensive QA validation of pre-release firmware and app builds, conducting thorough internal testing before deploying new hardware or features to testers u00b7 Coordinate seamlessly with worldwide stakeholders and cross-functional teams across multiple time zones u00b7 Maintain strict compliance with company Prototype Security protocols and Trade Compliance regulations u00b7 Monitor and assess competitive landscape, market dynamics, and emerging industry trends to advocate on behalf of the customer u00b7 Partner strategically with worldwide shipping teams to establish clear delivery timelines, provide early tracking information, and maintain efficient communication channels, ensuring test products reach global participants by target in-hand dates for synchronized program launch A day in the life Your day kicks off by attending a stand-up with your global team, presenting updates on tester engagement, device performance, and program milestones. In the morning, you dive into the planning phase of a new trial, refining objectives and timelines while collaborating with Product Management to establish success metrics. You update the risk mitigation strategy in response to recent feedback. After lunch, you shift to execution mode. You coordinate with the logistics team on the latest hardware distribution schedule and work with developers to address an emerging issue in the test app deployment. You then lead a cross-functional meeting to ensure alignment between Product and Technical Program Management teams. In the afternoon, you focus on monitoring and driving ongoing trials. You analyze device performance data through Tableau dashboards, track engagement metrics, and review the latest survey results. You identify a potential risk and quickly adjust resource allocation to mitigate it. Before wrapping up, you update project timelines in Jira, ensuring all stakeholders have visibility into the latest progress. You also refine the program documentation in Confluence, maintaining a clear audit trail of decisions and changes. Throughout the day, you've balanced strategic thinking with hands-on problem-solving, adapting to changing requirements while keeping a keen eye on quality standards and compliance requirements. Your ability to navigate the dynamic nature of research initiatives while applying structured program management methodologies has been key to driving the project forward. As you log off, you feel satisfied knowing that your efforts are directly contributing to informed product development decisions that will shape the future of company offerings. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: Skills and Requirements 5+ years of program or project management experience 4+ years of developing program strategies and plans, diving execution, and influencing senior stakeholders experience Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.) Experience using data and metrics to determine and drive improvements Experience working cross functionally with tech and non-tech teams Bachelor's degree in computer science, engineering, analytics, mathematics, statistics, IT or equivalent Preferred qualifications 3+ years of driving process improvements experience PMP certificate

Created: 2026-02-02