EPM Engineer

Job Description u2022u2003Serve as the primary end useru2013facing support specialist for the CyberArk EPM product u2022u2003Monitor incoming support tickets from intake and ensure timely response u2022u2003Support end users (troubleshooting, guiding through setup, etc.) u2022u2003Contact users directly to guide them through troubleshooting steps u2022u2003Handle new user onboarding for the EPM product u2022u2003Communicate with internal users effectively. Must be composed, articulate, and confident u2022u2003Collaborate with the team to support adoption of the EPM platform u2022u2003Provide clear explanations to users who may not be technically strong We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: Skills and Requirements u2022u2003Strong end user facing communication skills. Ability to be confident, clear and hold a steady presence on calls u2022u2003Prior cybersecurity or endpoint security experience (work or school) u2022u2003Familiarity with CyberArk Endpoint Protection Manager / Privileged Manager (EPM) u2022u2003Any background supporting CyberArk products specifically u2022u2003Strong customer service or help desk background in enterprise environments

Created: 2026-02-02