Customer Service Representative

Description We are seeking an experienced Customer Service Representative to support a highu2011volume repair intake environment within the medical device space (endoscopy, sports medicine, and related products). This role is fully remote and requires working Pacific Standard Time hours. The ideal candidate has prior experience in a phone and email queue, strong customer communication skills, and comfort working in a fastu2011paced virtual or callu2011center environment. Key Responsibilities: + Handle inbound and outbound calls through a roundu2011robin phone system (Genesis), supporting a highu2011volume call queue with scheduled breaks for email work and personal time. + Serve as the first point of contact for repair intake requests, including endoscopy and sports medicine equipment. + Address customer inquiries, complaints, and repairu2011related claims in a professional and efficient manner. + Provide support for salesu2011related activities, including promotions, installations, and purchase order processing. + Accurately document customer interactions, repair requests, and case details in ServiceMax/Salesforce (SAP preferred). + Maintain compliance with consumer laws, internal procedures, and established service guidelines. + Collaborate with internal teams to improve customer experience based on feedback and service trends. + Monitor customer interactions to identify opportunities for process improvement and enhanced communication. + Support repair supervisors and customer care teams by ensuring consistent, highu2011quality service delivery. Requirements Required Qualifications: + Minimum 1u20132 years of customer service experience, preferably in a call center or virtual environment. + Proven experience working in a phone and email queue (autodialer experience strongly preferred). + Strong phone and email etiquette with the ability to communicate clearly and professionally. + Experience handling calls, emails, and purchase orders. + Familiarity with CRM systems such as ServiceMax and Salesforce; SAP experience is a plus. + Ability to follow established procedures and manage daily tasks independently. + Comfortable working Pacific Time hours (PST preferred). + No degree required. Preferred Background: + Experience supporting repair intake, customer care, or service operations. + Exposure to medical devices, healthcare equipment, or regulated industries is a plus. Technology Doesn't Change the World, People Do.u00ae Robert Half is the worldu2019s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. u00a9 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking u201cApply Now,u201d youu2019re agreeing to Robert Halfu2019s Terms of Use ( and Privacy Notice (.

Created: 2026-02-02