Health Information Specialist

Description We are seeking a highly organized, customeru2011serviceu2011focused Health Information Specialist to support a busy Health Information Management department. This role is part of a team of a five person team and is responsible for handling protected health information (PHI) with accuracy, professionalism, and urgency. The Health Information Specialist opening is a longer-term onsite contract role in Cooperstown, NY. The phones ring frequently from patients, attorneys, providers, and billing departments, so strong communication skills and the ability to multitask are essential. Key Responsibilities + Provide positive, professional customer service via phone and in person. + Answer high-volume incoming calls and route inquiries appropriately. + Receive, verify, and process signed authorization forms for release of information. + Retrieve, scan, copy, print, and prepare paper and electronic medical records from various media formats. + Ensure timely and accurate completion of ROI requests in compliance with privacy regulations. + Utilize EPIC to view and respond to messages and manage work queues. + Monitor and complete assigned work queues, voicemails, and email requests. + Maintain confidentiality and handle PHI in accordance with organizational and HIPAA requirements. Requirements Qualifications + 1 years of customer service experience. + Strong multitasking and organizational skills. + Experience with Microsoft Word (create/edit documents). + Experience with Microsoft Outlook (send/respond to emails). + Comfort working in a fast-paced environment + Previous working experience in medical records, ROI, HIMs, or healthcare administrative roles are a plus. + Previous exposure to EPIC or other EMR systems is preferred. TalentMatchu00ae Robert Half is the worldu2019s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. u00a9 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking u201cApply Now,u201d youu2019re agreeing to Robert Halfu2019s Terms of Use ( and Privacy Notice (.

Created: 2026-02-02