Customer Service Representative

Overview Healthcare Customer Service Representative (Onsite) Are you passionate about delivering exceptional customer service and helping patients navigate their healthcare needs? Join our team as a Customer Service Representative, where youu2019ll provide professional, courteous support for patient and insurance inquiries through phone, email, and in person. Youu2019ll also play an active role in maintaining patient accounts, ensuring accuracy, and supporting quality control efforts. Starting at $16.50 per hour Responsibilities Key Responsibilities: u2022 Professionally answer, forward, and log incoming calls as directed by the Central Business Office (CBO) Manager or Supervisor. u2022 Understand insurance and patient responsibilities related to account balances and billing. u2022 Resolve verbal and written patient account inquiries and escalate complex issues to Leads, Accounts Receivable, or supervisors when necessary. u2022 Accurately process patient payments and apply them to accounts. u2022 Manage and forward incoming mail following department protocols. u2022 Document all communication related to patient accounts in the billing system. u2022 Collaborate with other departments to address and resolve account inquiries effectively. u2022 Provide feedback on changes in payer plans, contracts, or billing information to the CBO team. u2022 Maintain strict compliance with HIPAA regulations. u2022 Assist with additional tasks as assigned when not managing inbound calls. Qualifications Required Qualifications: + High school diploma or GED. + Minimum of one year of customer service experience. Preferred Qualifications: + Proficiency with computer systems, including Windows-based technologies. + Experience in a call center or phone-based role. + Familiarity with medical billing, insurance processes, or healthcare front desk operations. + Strong problem-solving skills with the ability to work independently. + Excellent interpersonal, verbal, and written communication skills. + Ability to handle challenging situations with professionalism and positivity. + Experience managing sensitive information discreetly and securely. Working Conditions/Physical Demands: + Office environment with extended periods of sitting. + Ability to lift up to 35 lbs. Why Join Us? At Select Medical, we value work-life balance and provide our employees with the resources to thrive both professionally and personally: + Comprehensive paid orientation program. + Generous Paid Time Off (PTO) and Extended Illness Days (EID). + Health, dental, vision, and prescription insurance, plus life insurance. + 401(k) retirement plan with company match. + Consistent Monday through Friday schedule, 8:30 AM to 5:00 PM, with no required weekends. Join a Diverse and Inclusive Workplace Select Medical is dedicated to creating an environment that celebrates diversity and inclusion. We are proud to be an equal opportunity employer. All qualified applicants are considered without regard to race, color, religion, national origin, citizenship, age, gender, sexual orientation, marital status, disability, veteran status, or any other characteristic protected by law. If youu2019re ready to make a difference in patientsu2019 lives while building a rewarding career, apply today Additional Data Diversity, Equity & Inclusion _Equal Opportunity Employer/including Disabled/Veterans_ Apply for this job ( Share this job Job ID _356077_ Experience (Years) _1_ Category _Corporate - Central Billing Office_ Street Address _400 Technology Drive_

Created: 2026-02-02