Customer Service Representative

Description SUMMARY: The Customer Service Representative is the first line of contact for customers and is key to representing the company in an efficient, knowledgeable, and professional manner. This role supports the sales team by providing product information, accurately entering orders, assisting with any order issues and building and maintaining customer relationships. ESSENTIAL DUTIES: The requirements listed below are representative of the essential duties required of the Customer Service Representative: u00b7 Accurately enter and process orders, track order status, and expedite as necessary to ensure on time delivery. u00b7 Service existing accounts by regularly communicating with specified contacts and checking with them for any potential needs, so as to build and maintain loyal customer relationships. u00b7 Help establish new accounts by planning and organizing daily work schedule to allow for opportunity to call on past or prospective new customers for current or future needs. u00b7 Responsible to ensure customer retention and growth through strong relationship management metrics. u00b7 Present products effectively, up-sell and cross sell additional products as appropriate and generate referrals when possible. u00b7 Interact daily with Regional Sales Managers (RSMu2019s) and sales representatives regarding customer opportunities, orders and issues. u00b7 Follow up on lost business in an effort to reactivate dormant accounts. u00b7 Qualify customer RFQu2019s to ensure accurate cross-referencing, UOM and prospective package is ready for hand off to shipping department. u00b7 Forwards quotations to customer as required. u00b7 Completes initial lead follow up and communicates results to RSM, Marketing and appropriate management. u00b7 Maintain customer information as needed for contacts, routing etc. u00b7 Assist in business development activities i.e., direct mailings, samples and follow up calls. u00b7 Quality is everyoneu2019s responsibility. u00b7 Other duties as assigned. For immediate consideration please call me directly Eric Lebow 508-205-2127 Requirements MINIMUM EXPERIENCE & SKILLS REQUIRED: u00b7 Associate degree and 3 years customer service or inside sales experience, OR equivalent combination of education and experience. u00b7 Must be able to fluently read, write and speak English. u00b7 Proficient typing skills/experience, solid computer skills and experience in MS Office Suite. u00b7 Excellent attention to detail, strong organizational skills and ability to work independently as well as part of a team. u00b7 Effective time management and follow-up skills, good written and verbal communication skills and strong telephone skills. u00b7 Experience with ERP software, preferably IQMS. For immediate consideration please call me directly Eric Lebow 508-205-2127 Robert Half is the worldu2019s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. u00a9 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking u201cApply Now,u201d youu2019re agreeing to Robert Halfu2019s Terms of Use ( and Privacy Notice (.

Created: 2026-02-02