Customer Service Representative

Description Summary: If youu2019re the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit for this opportunity. Youu2019ll be the first contact for our customers: answering billing questions, taking payments, assisting with portal login and navigation, and general inquiries. Job Responsibilities: u2022 Phone servicing of billing inquiries, taking payments, client concerns, portal navigation assistance, etc. u2022 Provide excellent customer service and accurate information via incoming telephone calls, text chats and email in a fast-paced, automated, high-volume contact center environment u2022 Assume ownership and accountability in handling customer requests in an efficient, accurate and professional manner u2022 Demonstrate the ability to analyze information to make appropriate decisions and solve problems, while maintaining a pleasant phone experience for the caller u2022 Perform basic mathematic calculations, such as percentages, addition, division and subtraction calculations to respond to customer inquiries u2022 Effectively navigate multiple system applications to research, analyze and resolve requests, inquiries & concerns u2022 Maintain established levels of productivity, service, and quality standards u2022 Learn and comply with corporate policies, regulatory standards (SOX), business processes (PCI) and procedures u2022 Complete additional tasks and other projects/duties as assigned u2022 Work overtime as needed Skills Customer service Top Skills Details Customer service Additional Skills & Qualifications Skills:- u2022 Effective, strong, and service focused communication skills, both verbal and written u2022 Strong decision-making velocity in a fast-paced, high-volume phone contact center environment u2022 Proficient computer skills (keyboarding, login, web/cloud navigation), Microsoft 360 (Excel, Word, Outlook, Teams), multi-monitor usage and multi-tasking u2022 Demonstrate professionalism, personal accountability, reliability and taking personal pride in the handling of inquiries from our customers and agency partners u2022 Ability to manage competing demands, handle stressful situations, problem solving and strong decision velocity Education/Experience u2022 Minimum of high school diploma or equivalent; college degree or currently pursuing is a plus u2022 Experience in a high-volume contact center with a strong focus on superior service is a plus u2022 1-2 years Customer Service experience #priorityeast Job Type & Location This is a Contract to Hire position based out of Warrenton, MO. Pay and Benefits The pay range for this position is $20.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: u2022 Medical, dental & vision u2022 Critical Illness, Accident, and Hospital u2022 401(k) Retirement Plan u2013 Pre-tax and Roth post-tax contributions available u2022 Life Insurance (Voluntary Life & AD&D for the employee and dependents) u2022 Short and long-term disability u2022 Health Spending Account (HSA) u2022 Transportation benefits u2022 Employee Assistance Program u2022 Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Warrenton,MO. Application Deadline This position is anticipated to close on Feb 12, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services Weu2019re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Weu2019re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Weu2019re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Weu2019re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at . The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Created: 2026-02-02