Care Experience Manager

Care Experience Manager ApplyRefer a FriendBack Job Details Requisition #: 212852 Location: Hiawatha, IA 52233 Category: Administrative/Clerical Salary: $45,000.00 per year Position Details About Aveanna Healthcare At Aveanna Healthcare, we believe every client deserves the opportunity to live life to their fullest potential. We are dedicated to providing high-quality clinical home care to medically fragile individuals, helping them thrive in the comfort of their homes. As aCare Experience Manager (CEM), youu2019ll play a vital role in supporting both our clients and caregivers u2014 making a meaningful impact every single day. Why Youu2019ll Love This Role + On-call u2013 phone-based support only, and youu2019ll bepaidfor your time + No hands-on clinical work requiredu2013 focus on coordination and communication + Be part of a purpose-driven teamthatu2019s passionate about making a difference + Opportunities for advancementand career growth + Build lasting relationshipswith families and caregivers + Make an impactin your community What Youu2019ll Do + Act as themain point of contactfor clients and caregivers, ensuring consistent communication and a high level of satisfaction + Manage caregiver schedules to ensure the right match of skills and availability + Collaborate with clinical and recruitment teams to support new patient referrals and caregiver onboarding + Maintain accurate and up-to-date records, schedules, and reports + Participate in the on-call rotation u2014 phone support only,and paid + Help build a strong, engaged caregiver team by fostering a positive, supportive work environment + Handle problem-solving with professionalism and empathy u2014 turning challenges into opportunities + Manage performance and support the retention of caregivers through engagement and timely feedback What Weu2019re Looking For + Bacheloru2019s degree or equivalent work experience + 2+ years of experience in sales, customer service, or a fast-paced office environment + Strong organizational and time management skills + Excellent communication, relationship-building, and problem-solving skills + Comfortable using MS Office and learning new systems quickly + Experience in recruiting or healthcare (preferred but not required) Bonus Points If You + Thrive in fast-paced environments + Are proactive, adaptable, and solution-oriented + Genuinely enjoy helping others + Want to grow into leadership or regional roles Travel Requirements Minimal local travel may be required for meetings, patient visits, or training sessions. If you're ready to join a team where your work truly matters u2014 and where youu2019re supported to grow both professionally and personally u2014we want to hear from you As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate. Notice for Job Applicants Residing in California ( Notice for Job Applicants Residing in Florida Apply

Created: 2026-02-02