Senior Software Engineer u2013 Conversational AI & ...

Job Description Work Arrangement: Hybrid: This role is categorized as hybrid. This means the successful candidate is expected to report to Austin, TX, or Warren, MI three times per week. The Role The Messaging and Conversational AI team is seeking a driven Senior Software Engineer to lead the development of next-generation, customer-facing AI chat solutions. In this critical role, you will bridge the gap between advanced Artificial Intelligence and practical customer assistance, designing virtual assistants that serve General Motors customers globally. As a technical leader, you will be responsible for the architecture and implementation of conversational experiences. You will exercise independent judgment to solve complex, non-standard problems in the Natural Language Understanding (NLU) and Generative AI space. You will work closely with product managers and other engineers to deliver performant, production-grade systems that transform how GM interacts with its customers. What Youu2019ll Do: + Architect, develop, and deploy scalable, customer-facing AI chat solutions and virtual assistants, serving as the technical subject matter expert for the team. + Leverage Large Language Model (LLM) technologies to create natural, context-aware, and helpful customer interactions. + Design and implement robust integrations between chat interfaces (Web, SMS, Apple Messages for Business) and internal GM backend APIs/services to enable self-service capabilities. + Serve as a mentor to junior engineers, providing code reviews, architectural guidance, and fostering a culture of technical excellence and

Created: 2026-02-02