Senior Manager, CX

Position Purpose: As the Senior Manager of Customer Experience, you will be responsible for orchestrating end-to-end customer journeys critical to your assigned business objectives and developing solution recommendations based on empirical evidence. Your mission is to champion a culture of intentional design, leading initiatives that delight our customers. This role requires a holistic, systems-based approach, recognizing that every customer and associate-facing solution is deeply interconnected. You will be a primary partner to our executive team, using your storytelling ability to translate complex data and ambiguous problems into clear, compelling CX strategies. Success in this role depends on your ability to build consensus, influence roadmaps, and foster collaboration in a highly matrixed

Created: 2026-02-02