Manager Patient Experience and Sales Enablement

The Manager, Patient Experience, will lead a high-impact team focused on enhancing patient outcomes and driving hearing aid sales across the Beltone network. The role is critical in shaping and executing sales advisory strategies, mentoring team members, and standardizing best practices to ensure every clinic delivers an exceptional experience. This position is ideal for a dynamic leader who thrives at the intersection of sales performance, patient engagement, and team development. Key Role Highlights: + Develop and implement sales advisory practices that elevate team performance and clinic success. + Drive strategic initiatives to boost hearing aid sales, particularly in high priority underperforming clinics. + Analyze sales trends to recommend data-informed approaches for growth and efficiency. + Create, lead, mentor, and develop a team of Patient Success Advisors who are driven to lead by example whether thatu2019s actively supporting patient evaluations, sales, and fittings, or training local staff to do so themselves. + Set clear performance expectations, conduct regular evaluations, and provide constructive feedback. + Help manage team deployment, schedules, and budgets + Inspire a culture of accountability, continuous learning, and high achievement. + Working with the Director of Patient Experience and your team, design and roll out standardized sales protocols, training content, and tools that reflect Beltoneu2019s best practices. + Ensure consistent implementation across all clinics to enhance both sales effectiveness and patient satisfaction. + Partner with Marketing, Operations, and Clinical teams to align on patient journey enhancements. + Leverage internal data and insights to identify friction points and opportunities for sales process improvement. + Contribute to the evolution of systems, tools, and internal programs that support sales excellence. + Serve as a trusted leader who brings vision, energy, and clarity to the teamu2019s mission. + Make strategic decisions that reflect both short-term needs and long-term organizational goals. + Champion a patient-first mindset while balancing business growth and operational priorities. + Find ways to bring experience improvements to other areas of the business Required Education (if necessary): + BSc. in business or sales related field. + Licensed Hearing Instrument Specialist or Audiologist Qualifications: + 5+ years of experience in sales management, ideally within the healthcare, hearing care, or medical device industry. + Demonstrated success in coaching and leading teams to exceed sales targets. + Strong interpersonal, communication, and facilitation skills. + Experience developing training content, protocols, or sales enablement tools. Travel: 75% Join us Beltone welcomes applicants who are committed to enhancing the hearing care sector. Join the Beltone Team today and see the unlimited possibilities. Pay Transparency Notice : The base target annual salary for this position can range from $100 , 000 - $130,000 /year, plus a bonus opportunity. Compensation for roles at Beltone depends on a wide array of factors including but not limited to location, role, skill set, and level of experience. To remain competitive, Beltone offers a competitive benefits package, including health insurance, a 401(k) plan, and paid vacation and holidays We encourage you to apply: We highly value a mindset, motivation, and engagement, that aligns with our core values, to not only ensure growth for you, but for your team and the wider GN organization as well. We are committed to an inclusive recruitment process: Beltone welcomes applicants from all backgrounds and applicants will receive equal consideration for employment. We make life sound better by developing intelligent sound solutions that transform lives through the power of sound, enabling you to hear more, do more & be more than you ever thought possible. Disability Accommodation: If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail or call 978-606-2210. This email and phone number is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response. #LI-Beltone #LI-GNGroup #LI-Remote GN brings people closer through our leading intelligent hearing, audio, video, and gaming solutions. Inspired by people and driven by innovation, we deliver technology that enhance the senses of hearing and sight. We help people with hearing loss overcome real-life challenges, improve communication and collaboration for businesses, and provide great experiences for audio and gaming enthusiasts. GN was founded more than 150 years ago with a vision to connect the world. Today, inspired by our strong heritage, GN touches more lives than ever with the broadest portfolio of products and services in our history u2013 fostering a sense of community, openness, and understanding. By listening to customers and combining our unique expertise in the human ear, audio, video, and speech, wireless technologies, software, and miniaturization, we transform what it takes to bring people closer to what is important to them. The GN-owned brands that are responsible for bringing these technologies to life: + Medical grade hearing technology: ReSound (, Beltone (, Interton (, Jabra ( + Professional collaboration: Jabra (, BlueParrott (, FalCom ( + Gaming, calls and media: SteelSeries (, Jabra ( Founded in 1869, the GN Group employs 7,000 people and is listed on Nasdaq Copenhagen (GN.CO). GNu2019s solutions are sold in around 100 countries across the world. If you would like to learn more about us, visit our homepage or click on our different brands. You can also connect with us on LinkedIn (, Facebook ( and Twitter (.We are a Equal Opportunity Employer that values a diverse and inclusive workforce. We do not discriminate on the basis of race, color, national origin, religion, age, gender identity, sexual orientation, marital status, disability, genetic information, veteran status, or any other basis prohibited by federal, state, or local law. Women, minorities, veterans, LGBTQIA+ individuals, and persons with disabilities are encouraged to apply. Come join our team

Created: 2026-02-02