General Manager, Residence Inn by Marriott Chicago ...

Additional Information Job Number 26010731 Job Category Property Leadership Location Residence Inn by Marriott Chicago Downtown Magnificent Mile, 101 E Erie St, Chicago, Illinois, United States, 60611VIEW ON MAP (Inn by Marriott Chicago Downtown Magnificent Mile, 101 E Erie St, Chicago, Illinois, United States, 60611) Schedule Full Time Located Remotely? N Position Type Management Pay Range: $168,000-$221,000 Bonus Eligible: Y Stock Package: Y JOB SUMMARY Functions as the primary strategic business leader of the MSB property with responsibility for all aspects of the operation, including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment. Verifies the implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations, increasing profit and market share. Leads the team in the development and implementation of property-wide strategies. The position ensures Marriott International sales engines are leveraged and initiates independent and proactive sales activities, when appropriate, to generate demand. Strives to align the objectives and goals of Marriott and property owners to achieve brand positioning and success. Builds owner loyalty through proactive communication, setting and managing expectations and delivering solid business results. The GM is actively involved in the local community and builds strong relationships with local officials, businesses, and customers. CANDIDATE PROFILE Education and Experience u2022 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 6 yearsu2019 experience in guest services, front desk, housekeeping, sales and marketing, management operations, or a related professional area. OR u2022 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 4 yearsu2019 experience in guest services, front desk, housekeeping, sales and marketing, management operations, or a related professional area. CORE WORK ACTIVITIES Business Strategy Development and Execution u2022 Stays current with industry trends and monitors strengths and weakness of competition. u2022 Develops and executes business plans designed to maximize property customer satisfaction, profitability, and market share. u2022 Verifies that property business plans are aligned with Marriott brand business strategies. u2022 Translates Marriott global strategic plan into one that can be executed on property. u2022 Experiments with new ideas and takes calculated risks to improve guest satisfaction and profitability. Managing Property Operations and Department Budgets u2022 Verifies that service programs are in place and executed against (e.g., Refreshing Business, Service Snapshots, Service So Memorable, etc.). u2022 Provides timely, real-time feedback to management and hourly employees on service and operational standards; including feedback on even the smallest of service and operational details. u2022 Manages the flow of labor between departments to support effective management of Labor Budget and achievement of profitability goals. u2022 Creates and supports clear lines of responsibility for management team, including coverage and oversight throughout the day. u2022 Prepares for QA audits (i.e., daily and pre-visit activities). u2022 Reviews and follows up on property guest satisfaction scores and comments. u2022 Acts as a project manager for the execution of capital improvements (e.g., renovations, reinventions, refreshes, signage, etc.). u2022 Walks the property to ensure public spaces, grounds, work and kitchen areas meet sanitation and cleanliness/maintenance standards. u2022 Manages the implementation of major brand standards (e.g., HSIA, the Market, TPS A.M. Eats). u2022 Delegates responsibilities for operations and projects to appropriate level of employee. u2022 Provides coaching on operations and troubleshooting of Micros and other technology components within property common areas. Managing and Sustaining Sales and Marketing Strategy u2022 Works with the Regional Sales office (RSO) to implement sales strategy for the property (e.g., goal setting, setting rates, etc.). u2022 Works with sales team to establish property sales strategy, goals, and action plans. u2022 Identifies and champions creative marketing solutions that fit the brand and property needs. u2022 Participates in the property sales review (PSR). u2022 Manages relationships with decision makers at top accounts. u2022 Develops innovative means for capturing new streams of revenue through property amenities. u2022 Interacts with in-house guests to prospect for new sources of business. u2022 Verifies that direct sales staff fully utilizes e-tools (e.g., e-proposals, e-mail signatures), as appropriate. u2022 Identifies key revenue generating stakeholders and customers and communicate information to sales offices. u2022 Coaches and reinforces employee selling strategies that take advantage of property amenities. u2022 Verifies that all national and regional marketing programs (e.g., HSIA, etc.) are pulled through to relevant departments. u2022 Participates in and hosts customer recognition events to drive sales. u2022 Understands and leverages sales and marketing advantages over competitor properties within market. u2022 Monitors sales strategy with RSO to ensure ongoing effectiveness and compliance. Managing Profitability u2022 Manages on-property controllable costs associated with rooms, housekeeping, events, and food and beverage operations. u2022 Measures, analyzes, and communicates property performance using a variety of financial/nonfinancial data including controllable costs, sales revenue, guest satisfaction, and employee engagement data. u2022 Updates and communicates profit forecasts to employees. u2022 Initiates action to support property revenue and profitability goals. u2022 Understands how food and beverage product variability can affect profitability. u2022 Reviews and signs off on invoices. u2022 Reviews Property Distribution Summary (OnDemand) and Purchase Detail Reports; identify, research, and resolve balance issues. u2022 Consolidates reports needed for period-end review (e.g., P&L, Accounting Scorecard, Banking Report and Statistics, PACE, credit card fraud report). u2022 Reviews property performance on period basis with Area Director. u2022 Verifies compliance with Avendra. Maintaining Revenue Management Goals u2022 Manages the relationship with the revenue management office (e.g., participate in routine calls, strategy meetings, periodic update meetings, etc.). u2022 Reviews and works with appropriate revenue management reports (e.g., Demand Eye Chart, Benchmark Pricing Evaluator, Rate/Value Matrix, Smith Travel Research (STR) reports, etc.). u2022 Balances inventory to ensure same-day sellouts. Managing Relationships with Property Stakeholders (e.g., Owner and Above Property) u2022 Keeps brand leadership team, owners, and above property stakeholders updated on property performance in the areas of financials, guest satisfaction, and employee engagement. u2022 Prepares and presents reports for owners and above property leadership using financial/performance data to show how the Refreshing Business model is affecting property performance. u2022 Conducts property critique. u2022 Conducts annual business reviews. u2022 Participates in ad hoc owner conference calls and responds appropriately to owner requests. u2022 Responds to above property (e.g., regional and owner) requests for sales information (e.g., Market Outlook, STR Report critique, etc.). Managing and Conducting Human Resource activities u2022 Leads employees through property changes, and helps them transition into new property roles. u2022 Understands the performance expectations for all positions within the property (e.g. front desk employee, gourmet attendant, etc). u2022 Completes management training (e.g., ConnectU, GM conferences, HR Skills, etc.). u2022 Facilitates cross training to support employee professional growth and operational excellence. u2022 Ensures ongoing development of managers (e.g., one on one coaching, providing stretch assignments, etc.). u2022 Conducts performance review process for direct reports (including LPP, career plan form, development plans, employee information form, mid-year check-ins, 90-day check ins for new employees, etc.). u2022 Creates succession plans for future job openings. Additional Responsibilities u2022 Manages e-mail. u2022 Manages daily paper mail. u2022 Participates in conference calls (e.g., sales, promotion, Q&A, property performance, etc.). u2022 Provides follow-up information to Area Director and other MSB managers. u2022 Prepares for Area Director visits (e.g., pulling and consolidating relevant reports). _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ Weu2019re proud to offer a wide range of benefits designed to support you and your family, enrich your wellbeing, empower your career, and spark new adventures. Benefits eligibility and options may vary depending on employment status, position and location. Click here ( to learn more. Residence Inn by Marriott helps guests thrive while on long stays so they can perform at their best. Spacious suites with full kitchens offer the comforts of the modern home, while associates provide service with a human touch to business and leisure travelers alike. Working at Residence Inn, you will build relationships grounded in teamwork and experience the legendary Residence Inn service culture which focuses on delivering against the unique needs of long stay guests. In joining Residence Inn, you join a portfolio of brands with Marriott International. Be where you can do your best work,u200b begin your purpose, belong to an amazing globalu200b team, and become the best version of you.

Created: 2026-02-02