Sr. Account Executive

Important Application Submission InformationIn order to ensure your application is successfully received before the job posting expires, please submit your application by 11:59 PM on Thursday, February 5, 2026More than a career - a chance to make a difference in people's lives.Build an exciting, rewarding career with us - help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.Position SummaryThe National Account Executive is responsible for managing strategic issues and cultivating relationships with Duke Energy's largest and most complex commercial customers across all Duke operating companies. This role focuses on enhancing customer satisfaction, strengthening key external partnerships, building customer advocacy, and identifying opportunities to grow earnings. In collaboration with internal teams, National Account Executives develop and execute strategies that support the company's business objectives, policy priorities and reputation management efforts.ResponsibilitiesRelationship and Issues ManagementEstablish and maintain strong relationships at all levels within customer organizations to support long-term engagement and strategic alignment.Understand customer's unique needs, strategic issues, business objectives and decision-making processes, and effectively communicate those needs internally to drive alignment and support.Demonstrate an in-depth knowledge of rate structures, billing options, and customer programs across all Duke operating companies.Serve as lead negotiator and primary decision maker in resolving customer issues, ensuring timely and effective solutions.Own and manage the entire customer relationship, coordinating with internal departments, including senior leadership, to ensure alignment.Business & Economic DevelopmentDrive earnings growth by proactively identifying and positioning product and service solutions that meet and exceed customer needs.Manage the sales process from initial needs assessment through solution delivery, coordinating internal cross-functional teams to ensure customer success.Coordinate and manage customer service projects and load growth opportunities.Actively promote the implementation and broad acceptance of the company's tools and services.Strategic PlanningDevelop and execute strategic plans to proactively address and resolve issues, strengthening and preserving relationships with the company's large business customers.Develop and maintain a comprehensive understanding of the customer's business, key stakeholders and strategic initiatives to better anticipate needs and deliver value.Monitor and communicate market trends, forecasts, and external factors - such as environmental and regulatory developments - impacting large business customers, providing insights to internal stakeholders for strategic planning and forecasting.Develop and implement action plans for specific projects to achieve defined business objectives and customer outcomes.Project ManagementServe as the primary liaison between customers and internal teams to ensure timely delivery of solutions and alignment with customer expectations.Provide support during emergency and storm events by communicating outage information and restoration updates to customers.Education and Policy AdvocateEstablish and maintain effective communication and education channels to keep customers informed and engaged.Serve as a liaison between the company and customer to communicate and educate on relevant regulatory and legislative matters.Prepare and present relevant information on emerging trends, technologies, and indu

Created: 2026-02-02