Operations Supervisor- Audio Visual- Arizona Biltmore

Position Overview The Operations Supervisor leads floor operations with a focus on customer service, staff leadership and development. The Operations Supervisor directly leads the technical team to ensure operational efficiencies and customer satisfaction. This role may also participate in location administrative duties in support of onsite operations and for career development. This position reports to the DET, DOO, or Operations Manager. Key Job Responsibilities Operations Management u2022 Organizes the daily floor activities to ensure the timely set up, refresh and removal of equipment. u2022 Performs daily floor management including directing the workflow of technicians and assisting management with suggestions for operational efficiencies to venue management and Workforce. u2022 Ensures flowsheets are updated and properly completed. u2022 Works with team to establish coordinated communications for the management of events. u2022 Attends venue meetings as needed (examples: daily banquet event order meetings, pre and post conferences). Customer Service u2022 Provides excellent service and strives to exceed the expectations and needs of internal and external customers by following and upholding Encoreu2019s Service Standards and Operational Excellence through the modeling of proper behavior and adherence to Encore procedures. u2022 Maintains a positive relationship with all clients through effective communication. u2022 Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly. u2022 Monitors events and checks in on customers throughout the day. Training/Staff Development u2022 Assists in training technicians on all floor activities. u2022 Assists in training technicians on the venueu2019s operational standards and Encoreu2019s service and operational standards. u2022 Serves as a mentor for new hires by providing guidance and understanding of the technician career journey. u2022 Models and reinforces a positive working environment centered around company values. Event Technology u2022 Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment. u2022 Troubleshoot technical issues and resolve problems quickly as they arise. u2022 Complies with all Company security and safety measures. u2022 Ensures equipment is secure from theft and/or damage when in use. u2022 Performs preventative maintenance on equipment to keep it presentable and in good working condition. u2022 Leads the team in proper security, storage, transportation, and maintenance of equipment. u2022 Participates in physical inventory count processes as requested. Job Qualifications u2022 Bacheloru2019s degree is preferred. u2022 3-5 years of customer service or hospitality experience is preferred. u2022 3-5 year of audio-visual experience is required. u2022 Internal applicants must meet/complete all training and certification requirements as determined by Encoreu2019s Global Learning Training Program in their current position, and for the position they are applying to. Click to review the requirements: u2022 External applicants must meet/validate and achieve/complete all training and certifications required for this position, within 60 days of start date. For technical external requirements, view our career path here: u2022 Knowledge of technical theory. u2022 Advanced problem-solving skills. u2022 Experience leading workflow and team members. u2022 A valid driveru2019s license is required for team members in positions that may operate Company vehicles. u2022 Additional DOT requirement may need to be met if applicable. u2022 Must be able to lift 50 lbs. Competencies Deliver World Class Service u2022 Hospitality u2022 Ownership Do The Right Thing u2022 Manages Ambiguity Drive Results u2022 Directs Work u2022 Achieves Goals See The Big Picture u2022 Financial Acumen Value People u2022 Builds Effective Teams For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link ( Physical Requirements Team members must be able to meet the physical demands outlined below to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The frequency options are: Continuously, Frequently, Occasionally, and Never. Physical Activities u2022 Sitting: 2-3 Hours u2022 Standing: 4-5 Hours u2022 Walking: 4-5 Hours u2022 Stooping: 2-3 Hours u2022 Crawling: 2-3 Hours u2022 Kneeling: 2-3 Hours u2022 Bending: 2-3 Hours u2022 Reaching (above your head): 2-3 Hours u2022 Climbing: 0-1 Hours u2022 Grasping: 4-5 Hours Lifting Requirements u2022 0 - 15 lbs: Continuously u2022 16 - 50 lbs: Frequently u2022 51 - 100 lbs: Occasionally u2022 Over 100 lbs: Occasionally Carrying Requirements u2022 0 - 15 lbs: Continuously u2022 16 - 50 lbs: Frequently u2022 51 - 100 lbs: Occasionally u2022 Over 100 lbs: Never Auditory/Visual Requirements u2022 Close Vision: Continuously u2022 Distance Vision: Continuously u2022 Color Vision: Frequently u2022 Peripheral Vision: Occasionally u2022 Depth Perception: Frequently u2022 Hearing: Continuously Pushing/Pulling Requirements u2022 0 - 15 lbs: Continuously u2022 16 - 50 lbs: Frequently u2022 51 - 100 lbs: Frequently u2022 Over 100 lbs: Occasionally Note: The physical requirements marked with an asterisk () indicate activities performed without assistance. Work Environment Hotel Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area. Warehouse Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by Encore based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area. When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may use high-end audio-visual equipment and electrical components. Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays. The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. #LI-JM2 #INDEVT Hourly Pay Range: $20.09 - $24.60 The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives. Encore is committed to providing the best benefits options for our employees and families. Click here to view the benefits options for our employees worldwide. We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences. Click here to view details on our commitment to inclusivity and belonging.All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

Created: 2026-02-02