Technical Support

Description Job description: u2022Taking calls from agents in the field, internal agents that are W2 employees and contract employees, brokers, and leaders of the agents. Itu2019s all INTERNAL customers. u2022Types of calls: u201c I wrote this policy 5 days ago u2013 why hasnu2019t it clearedu201d Might need to identify what went wrong in the application process that it isnu2019t cleared yet. Probing on the call u2013 ask good questions. Underwriting questions and policy holder questions. u2022Technology Iu2019m having issues with my enrollment system u2022Licensing, billing and compensation questions u2022Calls: handle time: 11minutes, some calls could be 5-35 minutes. 30-40 calls during busy season. u2022Research is done on the call, understand things quickly u2022Other activities like emails are for other leaders and expertise JOB SUMMARY The Producer Service Center Representative is responsible for addressing escalated customer service concerns inquiries and activities. The Producer Service Center Representative is responsible for handling specific call types and completing the requests in accordance with departmental guidelines and procedures. As a Producer Service Center Representative he/she is responsible for creating a positive customer experience through professionalism amicability and knowledge of Combineds products and systems. RESPONSIBILITIES - Demonstrate consistent good quality and performance results. - Provide consistent service that is customer focused and professional. - Supporting Field Sales agents with insurance product information - Assist with basic technical troubleshooting - Be able confident and capable to handle all new business underwriting claim and compensation situations. - Learn soft skills while communicating with customers - Focus on customers' needs and develops a customer centric approach in servicing customers needs. - Consistently meets or exceeds expectations for departmental standards related to quality average handle time auxiliary time after call work customer satisfaction and other KPIs. - Exhibits and practices the Organizations Common Purposes and Shared Traits. Understands organizational objectives supports process improvements and provides feedback to leadership. - Learn all policy product lines all procedures for the core and worksite calls. - Provides support for business partners as needed. - Represents the Combined tenants: Personal Connection Empathy Problem-Solving and Ownership. Skills help desk technical support, help desk, call center, office suite, claims adjusting Top Skills Details help desk technical support,help desk,call center,office suite Additional Skills & Qualifications SKILLS - Ability to effectively communicate and build strong partnerships with newer employees. - Basic computer skills and knowledge of database software. - Effective problem solving/process improvement skills used to identify and resolve day-to-day operation and employee relation situations that may arise. - Demonstrated attention to detail organizational skills and time management skills. - Ability to work a flexible schedule to meet the needs of the business and performance requirements. - Friendly and professional demeanor. - Excellent communication and interpersonal skills. - Ability to remain calm in stressful situations. - Supplemental insurance knowledge and licensing is a plus. - Bilingual language proficiency is a plus. - Bilingual skills verbal written read in Spanish a plus COMPETENCIES - Problem solving - take an organized and logical approach to thinking through problems and complex issues - Initiative - Willing to do more than is required or expected - Adaptability - ability to redirect personal efforts to respond to changing environment - Results Oriented - effectively executes son plans drives for results and takes accountability for outcomes Qualifications - External EDUCATION AND EXPERIENCE - High school diploma or general education degree GED Associate degree preferred. - 2 years experience in a contact center environment preferred. Experience Level Entry Level Job Type & Location This is a Contract position based out of Phoenix, AZ. Pay and Benefits The pay range for this position is $19.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: u2022 Medical, dental & vision u2022 Critical Illness, Accident, and Hospital u2022 401(k) Retirement Plan u2013 Pre-tax and Roth post-tax contributions available u2022 Life Insurance (Voluntary Life & AD&D for the employee and dependents) u2022 Short and long-term disability u2022 Health Spending Account (HSA) u2022 Transportation benefits u2022 Employee Assistance Program u2022 Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Phoenix,AZ. Application Deadline This position is anticipated to close on Feb 12, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services Weu2019re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Weu2019re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Weu2019re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Weu2019re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at . The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Created: 2026-02-02