Event Sales Director, Hotel Services - Signia by ...

Position Overview The Dir, Sales Venues manages an effective sales team responsible for guiding customers through event experiences, providing solutions that meet their goals and objectives to result in a compelling event experience. Creates and implements effective strategies for revenue growth and customer satisfaction, ensuring team achievement of established targets. Utilizes all available tools to ensure maximum event and revenue capture from assigned customer base. Cultivates and maintains relationships with key hotel personnel to enhance the overall business relationship with hotel. Serves as a resource in large, high-end event production in venue location/region and support team as needed with guidance and training. Lead and support Company initiatives, business strategies and Core Values. This position supervises the Sales Coordinator, Sales Manager, and Sr. Sales Manager and reports to the Director, Event Technology. Key Job Responsibilities _Revenue Generation_ u2022 Drive Results by establishing sales objectives through forecasting and developing quotas for all team members. u2022 Maximize revenue opportunity for assigned customers by creating effective strategies for per-event revenue growth, including upsell and cross-sell opportunities. u2022 Assist with creating high-end, large event, advanced technology solutions for Encoreu2019s existing and potential customers. u2022 Assist with preparing and delivering compelling presentations that convey the value of Encore and effectively solve customer challenges. u2022 Attend site visits, pre-conference planning meetings, and appropriate venue meetings as necessary to support the customer event experience. u2022 Effectively collaborate with vendors and other departments/divisions of the company to capture and service events. u2022 Understand event cost structure and incorporate into solution designs according to established profitability guidelines. _Relationship Management_ u2022 Deliver World-Class Service by cultivating and maintaining relationships with customers, venue personnel and various Encore supporting functions and departments. u2022 Thoroughly research and understand customer history and previous experiences, in order to create more personalized customer experiences. u2022 Value People by attending customer meetings, understanding their goals and responding to their questions, concerns, and challenges. u2022 Actively refer and guide customers through the Encore network, leveraging your contact to secure additional opportunities with existing customers. _Sales Accountability_ u2022 Hold sales team accountable to maintaining a healthy pipeline at all times that ensures achievement of established revenue targets. u2022 Ensure all known opportunities are in CRM and completely accurate and updated at all times. u2022 See the Big Picture by leading the sales forecasting efforts at home location(s), ensuring they are accurate and submitted timely. u2022 Learn, adopt and train team on all SOPs related to the role and any new initiatives/programs that are implemented; ensure full team compliance with established SOPs. u2022 Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events; ensure team members are appropriately trained and competent/confident on available solutions. u2022 Create and present information and reports, as needed, to senior management related to performance, pipeline, forecasting, etc. _People Development_ u2022 Effectively manage the performance of the sales team, and direct work and tasks towards achieving the organizationu2019s goals and objectives. u2022 Value People by promoting a culture of high performance, accountability and continuous improvement that values learning and a commitment to quality. u2022 Motivate and energize team members to make proactive decisions in all communications with customers. u2022 Address employee concerns or conflict, maintain adequate staffing levels, and facilitate team development and sales mentorship. u2022 Serve as the resident expert on the team, providing guidance and support to other team members for large events. u2022 Ensure the team receives and participates in all relevant sales training and participates in any regional or national sales communication programs. Job Qualifications u2022 BS/BA or 3+ years of Encore or equivalent experience required u2022 Minimum 3+ years of sales experience required u2022 Prior sales experience in audiovisual, technology or hospitality experience preferred u2022 Knowledge of sales process required in addition to the ability to read and decipher financial reports and records u2022 Minimum of 1 year of supervision or leadership experience required u2022 Technical aptitude, computer proficiency and CRM knowledge required; prefer CAD and Oracle knowledge u2022 Superior communication and presentation skills Competencies (by Core Values) _Deliver World Class Service_ u2022 Hospitality u2022 Ownership _Do The Right Thing_ u2022 Manages Ambiguity _Drive Results_ u2022 Directs Work u2022 Achieves Goals _See The Big Picture_ u2022 Financial Acumen _Value People_ u2022 Builds Effective Teams For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link ( Physical Requirements Team members must be able to meet the physical demands outlined below to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. General Physical Activities u2022 Sitting: 4-5 hours per day u2022 Standing: 2-3 hours per day u2022 Walking: 2-3 hours per day u2022 Stooping: 0-1 hour per day u2022 Crawling: 0-1 hour per day u2022 Kneeling: 0-1 hour per day u2022 Bending: 0-1 hour per day u2022 Reaching (above your head): 0-1 hour per day u2022 Climbing: 0 hours per day u2022 Grasping: 0 hours per day _Lifting Requirements_ u2022 0 - 15 lbs: Occasionally u2022 16 - 50 lbs: Occasionally u2022 51 - 100 lbs: Never u2022 Over 100 lbs: Never _Carrying Requirements_ u2022 0 - 15 lbs: Occasionally u2022 16 - 50 lbs: Occasionally u2022 51 - 100 lbs: Never u2022 Over 100 lbs: Never _Auditory/Visual Requirements_ u2022 Close Vision: Continuously u2022 Distance Vision: Continuously u2022 Color Vision: Continuously u2022 Peripheral Vision: Continuously u2022 Depth Perception: Continuously u2022 Hearing: Continuously _Pushing/Pulling Requirements_ u2022 0 - 15 lbs: Occasionally u2022 16 - 50 lbs: Occasionally u2022 51 - 100 lbs: Occasionally u2022 Over 100 lbs: Never Note: The physical requirements marked with an asterisk () indicate activities performed without assistance. Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment _Hotel_ Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area. The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. Salary Pay Range: $50,993.00 - $66,291.00 The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives. Encore is committed to providing the best benefits options for our employees and families. Click here to view the benefits options for our employees worldwide. We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences. Click here to view details on our commitment to inclusivity and belonging.All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

Created: 2026-02-02