Director of Event Technology - III - Signia by Hilton ...

Position Overview The Director, Event Technology III (DET III) is responsible for leading a successful sales and operations team to achieve the revenue and profitability goals of an assigned location(s). This position ensures the team delivers World-Class service while cultivating and maintaining relationships with key venue personnel to enhance the overall business relationship with the venue. The DET III promotes high performance, accountability and continuous improvement in the team and fosters a collaborative environment that values learning and a commitment to quality. This role manages venue(s) with $3.75M - $8M in revenue and will report to a Regional Director, Venues or an RVP, Venues. Key Job Responsibilities Venue Partner Relationships u2022 Develop and maintain strong relationships with clients at all levels of their organization and provide outstanding customer service while focusing on customer retention. u2022 Service high profile/visibility events and act as a point of escalation when needed. u2022 Identify key issues and decision makers that will influence the contract renewal and leverage all available internal resources to facilitate the planning effort for renewing existing business. u2022 Partners with Venue Sales Leadership on sales strategies. u2022 Creates and participate in business review presentations. Financial Management & Reporting u2022 Drive Results by managing an efficient and profitable operation with a focused approach on revenue maximization and profitability using cost control measures in accordance with the companyu2019s standard operating procedures. u2022 Strategically ensure event profitability is maintained based on proper staffing per event. u2022 Achieves Encoreu2019s financial goals for the location(s) by effectively directing the management of labor, equipment sub-rentals and other costs. u2022 Train and directs operations and sales managers to complete standard and ad hoc reports. u2022 Complete and analyze reports to effectively manage the business. u2022 Enforce the utilization of the company billing system, coordination of invoicing activities and that billing is reviewed and approved by clients. u2022 Review location P & L and develops action plans to address deficiencies/grow the business. u2022 Confirm venue partners process all payments to Encore in a timely basis. Operations Management u2022 Responsible for the strategic, long-term direction of large and small high tech, high volume events at the property. u2022 Direct operations team to manage daily floor operations including scheduling and equipment setups, operation, and strikes are completed, and in accordance to brand standards. u2022 Confirm operations team is using inventory control procedures to maintain proper inventory levels while also maintaining safety, security, and quality assurance of equipment. u2022 See the Big Picture by efficiently sharing labor and equipment within the local market. u2022 Guarantees a Encore management presence at all venue meetings, such as daily stand ups or sales meetings. u2022 See the Big Picture by analyzing schedules and available labor and equipment resources and makes recommendations for labor and equipment sharing within local markets. Technical Ability u2022 Act as a resource or point of escalation for technical support for sales and operations leadership team. u2022 Ensures staff understands the technical aspects of the job. u2022 Effectively utilizes applicable company computer systems. Sales Management u2022 Hold Sales Team accountable for maintaining a healthy pipeline at all times to achieve established revenue targets. u2022 Confirm all known opportunities are in CRM and completed accurately and updated at all times. u2022 See the Big Picture by leading the sales forecasting efforts at home location(s), ensuring they are accurate and submitted timely. u2022 Create and present information and reports, as needed, to senior management related to performance, pipeline, forecasting, etc. u2022 Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events.Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events. u2022 Create and present information and reports, as needed, to senior management related to performance, pipeline, forecasting, etc. Customer Service u2022 Deliver World-Class Service by cultivating and maintaining relationships with customers, venue personnel and various Encore supporting functions and departments. u2022 Lead the team to exceed the expectations and needs of internal and external customers. u2022 Meet with guests on site or assigns this to a team member, and verify equipment is setup accurately and working properly to customer needs, and verify the team is monitoring each event and checking in on customers throughout the day. u2022 Enforce the guidelines in the Employee Guide and/or venue standards for the team to portray a polished and professional image. People Development u2022 Value People by promoting a culture of high performance, accountability and continuous improvement that values learning and a commitment to quality. u2022 Embrace and foster the companyu2019s Core Values. u2022 Directs and Manages performance, addresses employee concerns, maintains adequate staffing levels, and facilitates team development. u2022 Navigate the union labor market and associated management dynamics, where applicable. u2022 Directs and Manages the human resources activities including selection, performance management, and learning. u2022 Directs and provides focused and continued coaching to develop the skills of team members. u2022 Verifies that employees are trained on Encore standards for service and equipment, and properly trained on company computer systems. u2022 Recommends team members for training opportunities, as needed. u2022 Ensure Encore's D,E &I initiatives are implemented. Job Qualifications u2022 Bacheloru2019s degree is preferred or equivalent experience. u2022 5+ years of audio visual experience. u2022 3+ years of operations supervisory/management experience. u2022 3+ years of customer service or hospitality experience. u2022 Sales experience is a plus. u2022 Working knowledge of audio-visual equipment in a live show environment. u2022 Ops 200 & Leadership 200 Certification. u2022 Proficiency with the use of computer hardware. u2022 Proficiency with computer software and programs, including the Internet and Microsoft Office. u2022 Effective leadership abilities and customer satisfaction and people development focus. u2022 A valid driveru2019s license is required for team members who may operate Company vehicles. Competencies (by Core Values) Deliver World Class Service u2022 Hospitality Do The Right Thing u2022 Courage Drive Results u2022 Optimizes & Aligns Work See The Big Picture u2022 Strategic Mindset Value People u2022 Organizational Savvy u2022 Values Diversity u2022 Develops Talent For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link ( Physical Requirements Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Frequency options consist of: Continuously, Frequently, Occasionally and Never. General Physical Activities u2022 Sitting: 2-3 hours per day u2022 Standing: 4-5 hours per day u2022 Walking: 4-5 hours per day u2022 Stooping: 2-3 hours per day u2022 Crawling: 2-3 hours per day u2022 Kneeling: 2-3 hours per day u2022 Bending: 2-3 hours per day u2022 Reaching (above your head): 2-3 hours per day u2022 Climbing: 0-1 hour per day u2022 Grasping: 4-5 hours per day Lifting Requirements u2022 0 - 15 lbs: Frequently u2022 16 - 50 lbs: Frequently u2022 51 - 100 lbs: Occasionally u2022 Over 100 lbs: Occasionally Carrying Requirements u2022 0 - 15 lbs: Frequently u2022 16 - 50 lbs: Frequently u2022 51 - 100 lbs: Occasionally u2022 Over 100 lbs: Occasionally Auditory/Visual Requirements u2022 Close Vision: Continuously u2022 Distance Vision: Continuously u2022 Color Vision: Frequently u2022 Peripheral Vision: Occasionally u2022 Depth Perception: Frequently u2022 Hearing: Continuously Pushing/Pulling Requirements u2022 0 - 15 lbs: Frequently u2022 16 - 50 lbs: Frequently u2022 51 - 100 lbs: Occasionally u2022 Over 100 lbs: Occasionally Note: The physical requirements marked with an asterisk () indicate activities performed without assistance. Work Environment Hotel Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area. The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. Salary Pay Range: $58,642.00 - $76,235.00 The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives. Encore is committed to providing the best benefits options for our employees and families. Click here to view the benefits options for our employees worldwide. We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences. Click here to view details on our commitment to inclusivity and belonging.All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

Created: 2026-02-02