Production Team Leader

ResponsibilitiesEssential Competencies:Directing OthersMotivating OthersCustomer FocusProcess ManagementFunctional/Technical SkillsEssential Duties and Responsibilities:1. Monitors and ensures a smooth production process for all donation functions, inventory, control, and adherence to the agencys production procedures and core value pledge for processors and donation.2. Fulfills the duties of all production staff (if needed) to include providing excellent customer service to donors, greeting donors and safely unloading donations from vehicles, completing donor receipts, and sorting and processing donated items into designated categories; maintains production levels and quality of merchandise to the sales floor.3. Assists in and ensures the enforcement of store safety and security procedures.4. Assists in settling complaints5. Provides input for associate interviews and performance evaluations.Other Duties and Responsibilities:1. Maintains a professional appearance adhering to Goodwill uniform standards2. Assists with maintaining proper staffing as it relates to budgets.3. Assists the Assistant Production Manager to accurately record the work of the department.4. Assists with monitoring the time and attendance system.5. Assists during the interviews, trains, and instructs workers in such a manner as to develop full working potential.6. Assists with the development of efficient and effective methods and procedures for work simplification and material processing.7. Performs other duties as directed and required.Supervisory Responsibility:This position has supervisory responsibility for the retail staff including the donation attendants, processors, and sales associates.

Created: 2026-03-07