Guest Service Agent

Opportunity: Guest Service AgentGreet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.Your Growth PathFront Desk Supervisor or Sales Coordinator -- Front Office Manager or Sales ManagerYour Focus- Immediately greet guests and offer to assist with their needs.- Register and assign guests to hotel rooms.- Establish methods of payment and verify credit.- Make and confirm reservations.- Compute bills, collect payments, and make change for guests.- Transmit and receive messages, using telephones or the PMS system.- Respond to guest requests in a timely manner.- Receive and resolve guest complaints, elevating to supervisor if necessary.- Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.- Perform bookkeeping activities, such as balancing accounts and conducting audits.- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.- Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.- Ensure overall guest satisfaction.- Perform other duties as requested by management.Your Background and Skill- High School diploma or equivalent preferred.- Previous customer service experience or equivalent training required.- Knowledge of PMS systems preferred.HHM Hotels Benefits and Perks- Competitive wages for full time and part time opportunities- Medical, Dental and Vision Health Insurance- Paid Time Off- 401k Company Match- Daily Pay- Free Basic Life Insurance- 24/7 access to TELUS Health, a confidential work-life resource.- Travel Discounts- Commuter Transit and Commuter Parking Benefits- Employee Assistance and Wellness Program- Educational/Professional Development- Referral Bonus ProgramWork Environment and Context- Work schedule varies and may include working on holidays, weekends and alternate shifts.- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.What We BelievePeople Are Our Capability -- Hearts That Serve -- Only Excellence -- Stay Nimble - Own Itu00a0- PhilaBST

Created: 2026-02-02