Field Service Technician (Production) - Richmond, VA

Field Service Technician (Production) - Richmond, VA General Information Press space or enter keys to toggle section visibility City Richmond State/Province Virginia Country United States Department TECHNICAL_SERVICE_ENGINEERING Date Tuesday, January 27, 2026 Working time Full-time Ref# 20036961 Job Level Individual Contributor Job Type Experienced Job Field TECHNICAL_SERVICE_ENGINEERING Seniority Level Associate Currency USD - United States - US Annual Base Salary Minimum 45,720 Annual Base Salary Maximum 91,440 The salary range above represents the low and high end in the local currency of Xeroxu2019s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicantu2019s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xeroxu2019s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country. If you are not reviewing this job posting on Xerox Careers (, we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit Xerox Careers (. Hourly: Hourly rates for this position can be shared with you per your location, this rate will fall within the posted range. Description & Requirements Press space or enter keys to toggle section visibility About Xerox Holdings Corporation For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, weu2019ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of todayu2019s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at . We're an industry leader that's rapidly growing our Technical Services division and have an immediate need for professional Production Service Technicians to delight our customers. Primary Responsibilities: + Offer outstanding service to our clients. Manage call resolve issues in accordance with customer's SLA agreement to manage customer relations and optimize customer satisfaction. + Leverage senior level experience and specialized training in electromechanical equipment and advanced troubleshooting to perform repairs and maintenance on large scale production equipment + Perform full range of maintenance on assigned products; including technical diagnostics, software loads, installation, removal, retrofit and utilization of remote resolution software. + Take responsibility for customer satisfaction by serving as the primary customer contact and providing all maintenance, production, and supply inventories of assigned equipment + Provide assistance and guidance to other team members regarding policies, procedures and overall equipment repair best practices Skills and Qualifications: + Senior Electromechanical experience, including using a multi-meter to troubleshoot electrical circuits, and the ability to read and comprehend electrical schematics to properly troubleshoot systems. This could include past roles with electromechanical experience, HVAC/Cable Internet technician, Electrician, Automotive Mechanic, Repair, or Military or Veteran . + Superior time management skills and RELIABILITY . Our customers are counting on you. If you're a

Created: 2026-02-02