GPO Client - Strategic Accounts Manager

Job Description The Strategic Accounts Manager is dedicated to assisting in managing the comprehensive business relationships a key Avendra International client. The Strategic Accounts Manager strives to understand the client's business strategy, business objectives and goals, and builds deep account relationships from a service and economic perspective, ensuring high customer satisfaction with existing Avendra programs and greater penetration of Avendra offerings. The Strategic Accounts Manager works with the Director of Strategic Accounts to help design and execute comprehensive account plans which ultimately retain the client long-term, by delivering Avendra value (resources, expertise, and services) appropriately aligned with client goals and objectives. Position Reports to Director of Strategic Accounts. Location: Raleigh, NC Job Responsibilities Primary Responsibilities ? Establish and maintain excellent relationships with key corporate customer contacts at all customer locations; ? Help develop, implement, and track account plans, which accurately support the client's business strategy, goals and objectives and allocate Avendra resources against various objectives to increase client participation, satisfaction, and retention ? Provide regular account client plan, PDI/ad hoc initiatives and general Avendra updates to our clients at various organizational levels. ? Conduct recurring Client business reviews ? Facilitate discussions and issue resolution with appropriate internal Avendra departments as needed on client's behalf ? Identify and measure results against objectives ? Help facilitate and manage product evaluations and product cuttings ? Provide client with reoccurring reporting, to include custom and ad hoc reporting as requested. ? Measure results against objectives ? Facilitate and manage optimization and rationalization savings reporting and opportunities ? Establish and maintain relationships with manufacturers and distributors ? Maintain high client account satisfaction with Avendra ? Driving spend and achieving annual budgeted spend by property ? Implementing new Avendra programs ? Achieving committed spend participation rates based on the contract ? Implementing the appropriate client?s contracted terms and conditions Secondary Responsibilities ? Educate ? simplify the complexities of program participation while promoting Avendra's overall value proposition Primary Competencies ? Taking Initiative ? Problem Solving & Analytical Skills ? Relationship Building ? Organizational Acumen ? Strategic Perspective ? Championing Change Other Duties. Please note this role description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for this job. Duties, responsibilities and activities may change at any time with or without notice. Work Environment. This job operates in an office setting at client offices. This role routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets. Physical Demands. This is largely a sedentary role with some light lifting of files possibly needed. Qualifications ? Ability to establish and maintain strong working relationships with the appropriate corporate office support and executive suite ? Ability to balance being an advocate for the clients' interests with implementing Avendra's goals with the customer ? Ability to

Created: 2026-02-02