Principal Engineer u2013 Agentic AI for IT Operations

General information Ref # 21604 Remote? No Ally and Your Career Ally Financial only succeeds when its people do - and thatu2019s more than some clichu00e9 people put on job postings. We live this stuff We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. Youu2019re constantly evolving, so shouldnu2019t your opportunities be, too? The Opportunity At Ally, you get a startup feel, but experience the benefits of a company that has worked out the kinks and is fulfilling its purpose. We are always evolving and see that as a good thing. From owning our work to seeing its impact in the real world, our team is relentless in finding new ways technology can help make experiences better and help people. We are problem solvers, we value diverse thinking, we support one another, and we challenge ourselves to think bigger in the journey to deliver customer-obsessed tech solutions. To read more about what our tech team does, be sure to visit our tech blog at ally.techWe are seeking a Principal Engineer to lead the design, implementation, and adoption of agentic AI solutions that transform how our Corporate Technology organization manages incidents, changes, and problems across complex, production environments including SaaS, COTS and homegrown applications which are on-prem and the cloud. This role is a key technical leader driving operational reliability, automation, and risku2011aligned engineering practices across the enterprise.You will work closely with Security, Enterprise Operations, Risk and Compliance, and application teams to architect solutions, ensure compliance with mandates, and accelerate delivery. Youu2019ll bring deep technical expertise, a collaborative mindset, and a passion for modernizing IT operations with AIu2011driven automation.At this time, Ally will not sponsor a new applicant for employment authorization for this position. The Work Itself Agentic AI Engineering & Architecture Architect, develop, and evolve agentic AI solutions that automate incident management, change management, and problem management workflows. Build intelligent agents for detection, triage, diagnostics, communication, and remediation across production applications for SaaS, COTS and homegrown applications Design and implement scalable integration patterns with monitoring, logging, ticketing, automation, and observability platforms.Operational Excellence & Production Support Partner with production support, SRE, and application teams to improve reliability, reduce MTTR, and automate operational runbooks. Establish engineering standards for safe deployment, testing, and monitoring of AIu2011enabled automation. Provide technical leadership during major incidents, ensuring agentu2011driven tooling and guidance supports consistent recovery.Governance, Risk, and Compliance Leadership Drive completion of corporate tech risk and compliance mandates across application teams. Define technical controls, ensure alignment with regulatory requirements, and guide teams through implementation. Track program execution, identify gaps, and escalate risks with clarity and data.Crossu2011Functional Partnership Serve as a key technical liaison across Security, Enterprise Operations, Infrastructure, Risk, and Compliance. Lead technical discussions, influence architectural decisions, and gain alignment across multiple stakeholder groups. Communicate complex concepts in a clear, approachable, and outcomesu2011focused way.Leadership & Team Culture Mentor engineers, champion best practices, and set a high bar for engineering quality and accountability. Foster a collaborative, approachable, teamu2011first cultureu2014modeling communication, ownership, and transparency. Help shape longu2011term strategies for AIu2011driven IT operations across the enterprise. The Skills You Bring Qualifications: 5+ years software engineering experience with strong depth in distributed systems, enterprise operations, or SRE. Bachelors Degree in Computer Science or similar field or equivalent experience. Hands-on experience building automation or AIu2011driven operational tooling (e.g., agentu2011based systems, LLM apps, observabilityu2011driven automation, selfu2011healing systems). Expertise with incident, change, and problem management processes in large enterprise environments. Strong understanding of governance, risk, and compliance frameworks (technology control standards, audit readiness, policy implementation). Proven ability to lead crossu2011functional technical initiatives with diverse partners. Excellent communication skills; approachable, practical, and teamu2011oriented working style. Ability to influence without authority and drive execution at scale.Preferred Skills: Awareness the latest on AI technology Experience with LLM frameworks, multiu2011agent orchestration, or retrievalu2011augmented automation. Experience with Claude Code, IDEs with AI agents like Cursor, VSCode with Agents etc.. Familiarity with ServiceNow, APM/log platforms (Dynatrace, Splunk) CI/CD, and cloud platforms. Background in FinTech or regulated industries.#LI-Hybrid How We'll Have Your Back Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Allyu2019s total compensation - or total rewards - extends beyond your paycheck and is designed to support and enrich your personal and professional life, including: Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting. Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs. Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially. Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and childcare discounts. Work-Life Integration: other benefits including LifeMattersu00ae Employee Assistance Program, subsidized and discounted Weight Watchersu00ae program and other employee discount programs.Who We Are:Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on

Created: 2026-02-02