Manager, Patient Support - Hub Svcs

Overview Being on medication is tough enough. We want to make getting it the easy part. Getting prescriptions to patients has become increasingly complex. When things get messy along the prescription journey, pharmaceutical manufacturers rely on us to untangle the process and create a clear pathu2014allowing patients to build trusting relationships with their medication brands. Weu2019re not only committed to taking the pain out of the prescription process, but weu2019re also devoted to bringing the brightest minds together under one roof. We bring together diverse voicesu2014engineers, pharmacists, customer service veterans, developers, program strategists and moreu2014all with one vision. Each perspective and experience makes ConnectiveRx better than the sum of its parts. The Manager, Patient Support u2013 Hub, reports to the Director, Patient Support u2013 Hub, and is responsible for managing 45u201360 staff members across one or more teams. This role oversees a team responsible for the delivery of patient support healthcare services that facilitate access to prescription medications, including benefit verifications, non-clinical case management, prior authorization and appeal support, and specialty pharmacy triage. This position manages medium to small-scale programs with budgets under $10M, ensuring optimal use of program documentation and training materials. The Manager partners with internal stakeholders to implement updates, leads talent identification and onboarding efforts, tracks team credentialing, and may plan and lead Faux Hub operations under Director oversightu2014all with a focus on meeting company objectives and fulfilling client commitments. Responsibilities What you will do: + Service Delivery/Program Setup- Responsible for medium-sized and small programs ( + Documentation Management- Collaborates with Service Delivery and Training to provide feedback for program-specific training. Final approver for program training deck(s) at implementation and following quarterly reviews. With support, we may create program-specific training. Consults with supervisors to execute work instructions. Post implementation - will update SOPs with the change updates received from Service Delivery. Ensures supervisors track and report credentialing and retraining. + Financial Responsibility- In partnership with the program management team, ensures accuracy of monthly client invoicing. Escalates concerns with billing, reporting, or services performed

Created: 2026-02-02