Director - Infrastructure and Operations

Director - Infrastructure and Operations Department: IT Technical Services Location: Albany, NY Apply by: All applications must be submitted by 5:00 pm on Sunday, February 15, 2026. Applications received after 5:00 pm will not be considered. _Note:_ _Sponsorship is not available for this position. Applicants must hold unrestricted work authorization. NYSTRS is unable to sponsor or assume sponsorship of an employment visa for this position now or in the future._ Position Summary This position oversees the Infrastructure and Operations Department of NYSTRS. This encompasses responsibility and accountability for all departmental functions including, but not limited to budgeting, personnel planning, review/approval of technological strategies, supervision of daily operations, enterprise architecture, security, BCP/DR, and customer service. Minimum Qualifications + A bachelor's degree and 7 years of experience in an Information Technology managerial role; OR + An associate degree and 9 years of experience in an Information Technology managerial role; OR + Twelve years of experience in an Information Technology managerial role Preferred Qualifications + Experience with project management + Understanding of budgets and business planning + Ability to conduct technological analysis and research + Experience with addressing budgeting, planning and personnel matters + Experience working in a leadership capacity for a public sector organization + Ability to build strong working relationships across all levels of the organization and work effectively with others + Ability to organize and prioritize work in a dynamic and complex environment to meet deadlines and daily requirements + Problem-solving aptitude + Strong analytical, strategic and innovative thinking + Ability to speak to large audiences and at all levels of the organization + Collaborative work ethic + Strong leadership and mentoring skills + Commitment to providing exceptional customer service + Excellent verbal and written communication skills + Excellent interpersonal skills Work Modality Currently we have a hybrid work schedule which may be subject to change in the future. Job Duties The duties of the Director - Infrastructure and Operations include, but are not limited to, the following: + Provides department vision for strategy, operating model, product and service offerings and workforce + Contributes to the development and execution of the enterprise-wide IT strategy + Fosters open communication within the department and with stakeholders + Aligns infrastructure and operations strategy with customer support goals, ensuring high service availability and responsiveness + Ensures infrastructure and operations teams are accountable for meeting or exceeding SLA commitments + Develops and monitors key performance indicators and takes required action as appropriate + Aligns cloud architecture decisions with customer support requirements and service-level commitments + Drives continuous improvement initiatives to reduce downtime, latency, and support escalations + Responsible for the development and approval of the departmental budget to ensure it-s consistent with the overall strategic objectives of IT and NYSTRS + Provides technical advice, guidance, direction, and authorization for IT projects and procedures + Develops, implements, and enforces IT policies, standards, procedures and methodologies + Assesses and plans IT Infrastructure and Operations staffing needs to meet organizational and departmental strategic objectives + Ensures staff training and development needs to enhance employee productivity + Oversees all staff related HR issues + Actively participates in enterprise project review/advisory committees + Reviews and approves contracts and purchase agreements + Interacts with all departments to be aware of departmental/organization needs and find technologies to meet those needs + Ensures all NYSTRS data centers are redundant and can be recovered within stated time objectives + Collaborates closely with the Risk department to enforce security and ensure compliance with security strategy and standards + Establishes governance and monitors effective controls for the processes and functions performed by I&O teams + Supports periodic reviews by audit teams, compliance teams and other risk-related functions as required Salary Grade Manager (M) Salary Range $150,366- $169,238 Job Type Management/Non-Civil Service EEO STATEMENT At NYSTRS, diversity, equity, and inclusion are integral to our mission of providing our members with a secure pension and exceptional customer service. We are committed to fostering an inclusive and equitable culture where all diversity is valued and recognized as a source of strength and enrichment across all operations. NYSTRS is proud to provide equal opportunities to all employees and qualified applicants without regard to race, color, religion, creed, sex, gender expression or identity, national origin, age, ability and disability status, veteran status, marital status, pregnancy status, sexual orientation, citizenship, or any other legally protected class. We are committed to being a workplace that attracts, supports, and retains talented individuals from diverse backgrounds and experiences while championing equal opportunity across recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. All applications to NYSTRS should be done via our website ( . NYSTRS will never ask you to submit private information via email or direct you to submit private information to another site as part of our recruitment process.

Created: 2026-02-02