Analyst, Help Desk

Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Seramount, Fair360 and others. If you're as passionate about your future as we are, join our team.KPMG is currently seeking an Analyst, Help Desk to join our Digital Nexus organization.Responsibilities:Provide Level 1 support through phone, chat and self-service; record requests, incidents and status information through the use of firm's ticket handling systemManage daily individual performance based on key performance metrics including average handle time, available time, speed of answer, call/chat resolution and customer serviceMeet and/or exceed service level agreements for all support interactions such as phone, chat, ticketsSupport the implementation and deployment of internal business systems and solutionsProactively maintain communications with callers through analysis and resolution processes, particularly in difficult customer situations by keeping them informed of the statusHelp train and support our new hires via peer advising if required; utilize and contribute knowledge articles to the knowledge baseAct with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environmentQualifications:Minimum one year of recent experience in Service Desk Support and Customer Service SupportBachelor's degree from an accredited college or university is preferred; minimum of a high school diploma or GED is requiredTechnical experience related to hardware, Windows OS web-based and 3rd party applications, network and remote connectivity, and iOS/Android mobile platformsKnowledge of MS Office 2013 Product Suite and Office 365 with extensive knowledge supporting Outlook; knowledge around wireless capabilities, mobile devices, hot-spots, and air cardsAbility to multitask and function in a fast-paced, high-energy environment and build productive relationships with peers; Able to quickly learn and retain information by means of written and verbal instruction; capable of demonstrating extensive troubleshooting skillsStrong verbal/written communication, problem solving and organizational skills to support an environment driven by customer service and teamwork; ability to work a flexible schedule, including weekend days, to support 24x7 environmentMust be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa)KPMG LLP and its affiliates and subsidiaries (

Created: 2026-02-02