Director of Communications, Premium Products & ...

Director of Communications, Premium Products & Experiences Are you a visionary storyteller with the strategic grit to lead in a high-stakes, fast-evolving landscape? We are looking for a powerhouse Director of Communications to lead our Premium Experiences Pod within the Banking & Premium Products (B&PP) team. As a key member of the B&PP Chief of Staff leadership team, you will lead a mid-sized pod of high-performing communicators, event project managers, and creative specialists. You will be the strategic architect behind the narratives for our most emerging growth portfolios, including Premium Products & Travel (PP&T), Loyalty, Marketing & Spend Experiences (LMS), Capital One Shopping, and our Risk Office. The Role: Impact & Influence You will sit at the intersection of brand reputation and business value, serving as a trusted advisor to senior executives. Your mission is to build belief in our vision, drive associate engagement, and translate complex business strategies into simple, high-energy narratives. You will consult senior executives on their brands and their business communications, helping to shape an incredible culture for associates to do epic things. Key Responsibilities: + Strategic Advisory: Act as the primary communications counselor for business leaders + Narrative Excellence: Define and execute an integrated communications and events strategy that elevates the brand, work, and culture of our Premium Experiences organization + High-Octane Storytelling: Execute a steady drumbeat of internal storytelling through digital/video content, executive gatherings, and large-scale associate events + Data-Driven Evolution: Use real-time metrics and KPIs to evaluate channel effectiveness, recommending bold refinements to reach our associates where they are and where leaders need them + People Leadership: Lead and mentor a dynamic team of communicators and content strategists, fueling momentum and fostering a culture of creative problem-solving. Act as a LT member for a scaled CoS office supporting 2 Executive Committee members + Change Management: Navigate high-impact organizational shifts with transparency and speed, ensuring our teams stay informed and inspired Who You Are + A Master of Judgment: You thrive in stakeholder management and can read the room (and the data) to make high-stakes decisions with confidence. + An Influencer: You have a proven track record of building deep, trusting relationships with executive leaders and

Created: 2026-02-02