Sr. Service Specialist - CashPro & Technical Service ...

Sr. Service Specialist - CashPro & Technical Service Center Dallas, Texas To proceed with your application, you must be at least 18 years of age. Acknowledge Refer a friend To proceed with your application, you must be at least 18 years of age. Acknowledge ( Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammatesu2019 physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us Job Description: This job is responsible for servicing inquires received from Treasury clients via phone, email, or online channels regarding their treasury, cash management, card, merchant and depository products. Key responsibilities include analyzing and determining appropriate handling and resolution of requests. Job expectations include partnering with internal business partners (e.g. Sales & Relationship Managers, Product Managers, Compliance and Operations) to provide resolution to client inquiries, issues, and technical support. LOB Job Description: u200bu200bFirst point of contact for inquiries received from high revenue clients via email or phone channel. Responsible for reading, analyzing and/or determining appropriate handling and resolution of requests. Requests consist of treasury, cash management, card and/or depository products. May work with internal business partners to provide resolution to client inquiries, issues, and/or technical support. Responsibilities: + Responds to client and partner requests received by email, phone, chat, or workflow system + Performs Quality Assurance to ensure high risk processes are completed according to written procedures + Deepens relationships with business partners and clients through quality customer service and responsiveness + Conducts research using various bank systems to enable response to client questions and inquiries LOB Responsibilities: + u200bReceive and respond to requests received by email or phone + Provides resolution for requests received via phone or email + Interacts continuously and deepens relationships with internal business partners as well as clients to further enhance client delight + Conduct limited research and respond to client and be able answer questions and inquiries + Utilize the various bank systems to support clients requestsu200b LOB Requirements: + u200b1+ years of experience working with customers. + Intermediate proficiency (1-3 years of experience) in written (including grammar and spelling) and verbal communications + Comfortable receiving ongoing performance feedback and coaching. + Ability to engage with customers, begin a conversation, build rapport, and handle objections. + Comfortable with fast pace environment with ongoing change and learning new technology/processes. + At least an intermediate ability in computer skills. + Ability to navigate multiple computer systems while interacting with the phone client.u200bu200bu200b Skills: + Analytical Thinking + Claims Management + Customer and Client Focus + Oral Communications + Written Communications + Account Management + Adaptability + Attention to Detail + Critical Thinking + Problem Solving + Active Listening + Coaching + Collaboration + Executive Presence + Stakeholder Management Other Qualifications: + 1-2 years of experience in the Banking/Financial industry. + 1-3 years of experience working in a call center.u200bu200bu200b Shift: 1st shift (United States of America) Hours Per Week: 40 Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. View your

Created: 2026-02-02