Dental Intake Representative - Bilingual

Apply for Job Job ID372049 LocationTwin Cities Job FamilyLR-Health Care NonProfessional Full/Part TimeFull-Time Regular/TemporaryRegular Job Code5001 Employee ClassAFSCME Unit 4 - Health Care Add to Favorite Jobs Email this Job About the Job This position is located in the U of M Community-University Health Care Center Dental Clinic (CUHCC). This employee will help with dental registration, scheduling and care coordination. The position will also participate on various quality initiatives and other committees as assigned. The Dental Intake Representative is a 40 hour/week, 8 hour per day position, on-site at CUHCC. Days and hours for this position are Monday - Friday ranging from 7:30am - 4:30pm. Weekend hours may be required. This is an AFSCME Healthcare position. Bargaining unit consideration begins on 1/29/26 and ends on 2/5/26. Number of openings: 1 Essential Functions & Percentage for Each Function: Dental intake/reception/scheduling (80%) Schedule and check in appointments through EMR and EDR Greet patients Answer phones and check voicemail daily Collect payments and provide estimates to patients Register and update patient demographic, insurance and financial information in EMR Monitor order-tracking in EMR Triage dental walk-in patients Fax records and referrals as needed Email x-rays as needed Follow-up on external referrals Gather signatures for consents and waivers as needed Make confirmation calls as needed Make sure we have labels or patient identification on all records/documents Scanning documents Assisting with lab slips as needed Dental care coordination (10%) Call and offer appointments to patients who are due for recalls Print and manage the unfinished treatment plan reports Scrub the OB and pediatric provider schedules weekly When able, do warm-hand offs with RN team and schedule dental visits for OB and WCC patients during medical visits Prior authorization work Participate in staff development, quality assurance, compliance, etc. (10%) Other duties as assigned Qualifications All required qualifications must be included in the application materials Required Qualifications: Business college, office skills training, university level education, clerical experience involving contact with the public, in combination, totaling four (4) years. Experience in a medical, dental, administrative, social services, or customer service setting Fluency in English AND either Spanish, Somali, Hmong, Lao, Vietnamese or Cambodian. (We will test for speaking skills in English and other language.) This position requires a negative TB test, and a Hepatitis B vaccination upon hire. Preferred Qualifications: Previous experience working with community health intake projects involving data collection and patient relations. Strong skills and experience in Insurance verification data collection and data capture in electronic medical record (EMR). Demonstrated critical thinking skills and detail oriented. About the Department CUHCC serves nearly 11,000 patients a year through over 55,000 visits annually. The patient population comes from over 12 different racial and ethnic groups that span five continents. CUHCC's mission is to seek health equity in our community by advancing the well-being of diverse people. Candidates must be able to adapt behaviors to others' styles; interact with people who have different values, cultures, or backgrounds; be of service to difficult people; optimize the benefits of having a diverse workforce. Teamwork is an essential skill to promote synergy within the organization. Candidates must be able to share due credit with coworkers; display enthusiasm and promote a friendly group working environment; work closely with other departments as necessary; support group decisions and solicit opinions from coworkers; display team spirit. Candidates must have excellent communication skills and be able to clearly present information through the spoken or written word; read and interpret complex information; talk with customers or clients; listen well. Staff is expected to demonstrate a high level of service delivery; do what is necessary to ensure customer satisfaction; deal with service failures and prioritize customer needs. Pay and Benefits Pay Range: Between $22.39/hr (step 1) - $26.36/hr (step 10) for 1.0 FTE depending on education/qualifications/experience Time Appointment: 100% Appointment Position Type:Civil-Service & Non-Faculty Labor Represented Staff Please visit the Office of Human Resources website for more information regarding benefit eligibility. The University offers a comprehensive benefits package that includes: Competitive wages, paid holidays, and generous time off Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program Low-cost medical, dental, and pharmacy plans Healthcare and dependent care flexible spending accounts University HSA contributions Disability and employer-paid life insurance Employee wellbeing program Excellent retirement plans with employer contribution Public Service Loan Forgiveness (PSLF) opportunity Financial counseling services Employee Assistance Program with eight sessions of counseling at no cost Employee Transit Pass with free or reduced rates in the Twin Cities metro area How To Apply Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will have the opportunity to complete an online application for the position and attach a resume. Additional documents may be attached after application by accessing your

Created: 2026-04-04