Shelter Associate

Description Job Title: Shelter Associate FLSA Status: Full Time - non-exempt Rate of Pay: $18.10 Closing Date: 2/15/2026 Benefits: Standard; Full-Time, Non-Exempt employees are eligible for but not limited to the following: + Health, vision, dental, life as well as voluntary life and disability insurance + Sick leave benefit u2013 1 day per month, 12 sick days per year (accrual and availability begins at hire) + Vacation benefit u2013 10 vacation days per year, accrued at the rate of .0385 hours for each hour worked, excluding overtime (accrual begins at hire but may not be used until the completion of six months of employment) + One floating day off for use (accrued immediately, and again annually, but may not be used until the completion of the initial three-month introductory period of employment) + Pension Plan (after one year of continuous service) + Voluntary Tax-Deferred Annuity Plan (403(b)plan) Duties and Responsibilities u00b7 Interact with and monitor clientsu2019 behavior and maintain good rapport by providing excellent customer service. u00b7 Encourage clients to comply with facility policy and procedures. u00b7 Make frequent rounds throughout the entire facility including the perimeter of the building, all bunk areas, bathrooms, patio, and kitchen. u00b7 Monitor clients and the facility via security cameras, through the windows, and during scheduled checks. u00b7 Complete logs, incident reports, and all other required documentation u00b7 Respond appropriately to situations of child abuse and neglect. u00b7 Make calls to the Police Department, Fire Department, Department of Human Services, or other first responders as directed. u00b7 Observe and report irregularities regarding client behavior or building or security issues as necessary. u00b7 Act as the liaison with police and other emergency services. u00b7 Employ crisis prevention and intervention if a conflict occurs. u00b7 Maintain a strength-based and client-centered approach. u00b7 Monitor clienteleu2019s progress toward their goals. u00b7 Model appropriate social skills with clients throughout the shelter environment. u00b7 Provide encouragement and moral support to clients. u00b7 Maintain proper personal and professional boundaries. u00b7 Perform basic front desk duties including answering phones, data entry, filing documents, monitoring video surveillance cameras, and fire prevention/detection alarm notification system. u00b7 Distribute supplies, medications, and other belongings to clients. u00b7 Have a humane and caring attitude toward all clients. u00b7 Give high priority to the welfare of all the clientele. u00b7 Always maintain a professional attitude and appearance. u00b7 Assist in gathering and recording required information from all clientele. u00b7 Understand all policies and procedures for the center and implement them in daily work. u00b7 Accurate collection of vital statistics during intake and discharge of clients u00b7 Maintain accurate attendance records of all clienteles. u00b7 Maintain supplies necessary for front desk operations. u00b7 Ability to be comfortable working with a diverse population. u00b7 Ability to perform intake and exits of clients. u00b7 Ability to inform a client he/she/them must leave based on his performance and assist in bagging up their personal belongings when necessary. u00b7 Ability to enter intake information into two databases and assign beds. u00b7 Ability to search clients and their belongings in a proper manner. u00b7 Oversee or perform the daily operation of shelter tasks including cleaning, laundry, and setting up the kitchen for meals and serving the meals. u00b7 Oversee the cleaning of the front desk area including the staff bathroom. u00b7 When required, will perform drug/alcohol testing on clientele. u00b7 Responsible for adhering to and implementing policies of the RJMC and those of The Salvation Army u00b7 Performs other duties as required. Education, Experience, Skills, Qualifications u00b7 High school diploma or equivalent u00b7 Experience working with people u00b7 Microsoft Suite, Clarity/HMIS, Wellsky, required. u00b7 Working knowledge of integrated database applications u00b7 The ability to use new software programs with basic training u00b7 Supportive of The Salvation Armyu2019s mission. u00b7 Ability to reflect and model the high standards of our organization as one of the worldu2019s most distinguished human services charitable organizations. u00b7 Background Check o Continued employment will be contingent upon a biennial (every two years) background check that is processed in accordance with The Salvation Armyu2019s policies. Physical Requirements u00b7 Ability to maneuver. u00b7 Ability to remain in a stationary position. u00b7 Ability to grasp, push, pull, and reach overhead. u00b7 Ability to operate telephone. u00b7 Ability to lift 25 pounds. u00b7 Ability to access and produce information from the computer. u00b7 Ability to understand written information. u00b7 Qualified individuals must be able to perform the essential duties of the position with or without accommodation. Qualifications Education Required + High School or Equivalent or better Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights ( notice from the Department of Labor.

Created: 2026-02-02