Bilingual Customer Service Representative

Description Our client in the South Side of Pittsburgh, PA is hiring for English and Bilingual Customer Service Representative for a contract to hire job opportunity. There will be an OHIO class in Canfield on 2/24/26 and a Pittsburgh Class on 2/25/26. Please note you must be onsite to pick up equipment and training for the first day. The Pittsburgh location has free parking provided and they are also bus accessible The Ohio location will be a meet up spot at a hotel in Canfield, OH. After DAY 1, the position is remote. Must be living in PENNSYLVANIA OR OHIO. Training schedule: 8:15AM - 4:45PM (Monday - Friday) ideally the first 3 weeks. Permanent schedule would be sometime between 9:30AM - 6PM (Monday - Friday). o English speaking day shift: $16 o Bilingual speaking day shift: $18 This position is responsible for direct communication with customers, handling customer questions, taking inbound calls, making outbound calls, and taking applications over the phone for the companys programs. Requires an individual who has outstanding customer service skills, the ability to navigate computer systems efficiently and ability to fluently speak multiple languages, including Spanish. Essential Duties and Responsibilities: include the following. Other duties may be assigned. Perform day-to-day activities of the program under the supervision of the Workforce Director, including: u2022 Manages timecard daily by clocking in/out of the timekeeping systems at the beginning/end of shift and for unpaid lunch breaks. u2022 Recognizes and respects diversity among coworkers and customers. u2022 Maintains regular attendance. u2022 Knowledge of company policies, practices, and procedures. u2022 Ability to understand and navigate telephone and computer systems to communicate with customers. u2022 Complete customer applications using the telephone and determines customer eligibility for relevant programs. u2022 Correctly follows workflow process in programs software systems to complete tasks as assigned. u2022 Manages difficult or emotional customer situations by using appropriate de-escalation tactics. u2022 Responds promptly to customer needs. u2022 Adheres to program guidelines and procedures. u2022 Takes inbound calls from customers, assists customers with questions and resolving problems related to program participation. u2022 Maintains and updates customer accounts using the Dollar Energy computer systems. u2022 Advises customers of application process for LIHEAP. u2022 Recertifies customers in the Customer Assistance Program. u2022 Performs data processing and maintenance of customer accounts using the clients computer systems. u2022 Obtains and reviews income documentation. u2022 Required to work on other utility programs if there is a business need. u2022 Handles work assignments as assigned by Workforce, or a Subject Matter Expert. u2022 Utilizes knowledge base for utility program information and procedures daily. u2022 Reviews and acknowledges QA, metric, and coaching communication in a timely manner. u2022 Check emails, Teams messages and other standard modes of company communication daily. u2022 Meets monthly metrics for Contact Center Specialist level. Requirements u2022 Fluency in English and a second language, with strong verbal and written communication skills. u2022 Previous experience in customer service or call center environments. u2022 Proficiency in Microsoft Office applications, including Excel and Word. u2022 Ability to handle inbound and outbound calls professionally. u2022 Strong organizational skills to manage data entry and maintain accurate customer records. u2022 Familiarity with email correspondence and scheduling appointments. u2022 Comfort working with software systems and adapting to new technologies. u2022 Ability to work effectively both independently and as part of a team. TalentMatchu00ae Robert Half is the worldu2019s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. u00a9 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. 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Created: 2026-02-02