Bilingual Call Center Specialist

JOB REQUIREMENTS: Bilingual Call Center Specialist ID 2026-5984 Location: City Madison Category Contact Center FTE 1 Schedule 8:00am-5:30pmMonday-Friday with rotating Saturdays (9:00am-1:00pm) Salary Grade 6 MinUSD $20.50/Hr. Mid USD $23.99/Hr. Overview Our Call Center (internallyknown as the Member Solutions Center) is growing, and we're seekingcompassionate, detail-oriented Call Center Specialists to join us. As aCall Center Specialist, you'll be the foundation of our members'experience, delivering best-in-class service through inbound calls. Ourdedication to our members has earned us a reputation as a leader in theindustry. Come launch your career with a robust, supportive andcommunity-driven organization. UW Credit Union's commitment to servingour Spanish speaking members, and the community, has resulted insignificant need for Spanish-bilingual skills in our Member SolutionsCenter. Hours: 8:00am-5:30pm Monday-Friday, with rotating Saturdays(9:00am-1:00pm). Pay: Starting wage $20.50/hour with potential forhigher base wage based on experience. Spanish bilingual candidates willreceive a $1.25/hour premium. Location: Madison, WI (ability to work athome 2 days per week (& Saturdays) based on performance/role progressafter training). This training class is starting on Monday February 6,2026 Classroom training onsite for the first 12 weeks of employment.Continuous learning and development opportunities including, but notlimited to, transparent dialogs, resources, tools, and technicallearning modules. Why work for UW Credit Union? Join one of Wisconsin'spremier financial institutions, a National Top Workplace and multi-yearrecipient of Madison Magazine's Best Places to Work, Wisconsin StateJournal's Top Workplaces, and Milwaukee Journal Sentinel's TopWorkplaces to receive: 21.5+ days annual paid time off 2 weeks paidcaregiver leave 2.5 weeks paid new child parental leave 2 days paidvolunteer time 11 paid holidays (including your birthday) 401k companymatch of up to 5%, plus approximately 4% discretionary match Variablebonus reward Competitive Medical, Dental and Vision plans, includingdomestic partner eligibility Employee Assistance Program And moreResponsibilities What You'll Do: Respond to inbound calls from membersregarding account inquiries, transactions, and general financialservices. Provide accurate information and resolve issues efficientlywhile maintaining a high level of professionalism and empathy. Documentmember interactions and follow up on unresolved issues to ensure timelyresolution. Educate members on available products, services, and digitaltools to enhance their banking experience. Collaborate with internalteams to escalate... For full info follow application link. UW CreditUnion is proud to be an Equal Opportunity and Affirmative ActionEmployer of Minorities, Protected Veterans, Women, and individuals withDisabilities. APPLICATION INSTRUCTIONS: Apply Online:ipc.us/t/8352AA5396D74A5A

Created: 2026-02-02