Lead RMA Support Specialist

JOB REQUIREMENTS: Number of Openings: 1 Job Title: Lead RMA SupportSpecialist Occupational Category: Please choose the most appropriatechoice based on the Job Title and Description. Duties andResponsibilties of Job: Badger Meter - Where Every Drop Counts and So DoYou At Badger Meter, we're more than a leading global water technologycompany - we're innovators with a mission: to preserve and protect theworld's most precious resource. For over 120 years, our trustedsolutions have enabled our customers to optimize the delivery and use ofwater, maximize revenue and reduce waste. Every employee at Badger Meteris an important part of our success. Here, your work doesn't just movea business forward - it shapes a more sustainable future. We arecommitted to building a workplace where we celebrate differences,empower voices, and encourage fresh ideas that drive innovation. Whenyou join us, you'll find: Purpose-driven work that makes a realdifference in communities around the globe. Career growth anddevelopment opportunities designed to help you achieve your potential. A supportive, inclusive culture where collaboration and creativitythrive. Be part of something bigger. At Badger Meter, your contributionswill ripple far beyond the workplace - creating lasting change forpeople and the planet. What You Will Contribute: Are you a detail-drivenproblem solver who thrives on creating seamless customer experiences?Badger Meter is looking for a Lead RMA Support Specialist who will serveas the driving force behind our returns operations-guiding processes,elevating service quality, and acting as the go-to expert for all thingsrelated to product returns and warranty. This role will be fully onsitefor onboarding and then move into a hybrid position at our Milwaukeefacility. This role will be on our Quality team and we are looking forthose with strong customer service skills, high attention to detail, andability to learn product knowledge. The Lead RMA Support Specialist willbe responsible to guide Badger Meter's returns department processingteam with a drive to improve customer satisfaction. This role will havea large focus on the handling and processing of customer inquiriescentered around product returns and warranty, while reporting back totheir manager on KPIs assigned to the support team. Additionally, thelead will be assigned other duties to collaborate with internalstakeholders to drive continuous improvement when applicable. As thislead role will not have any direct reports, they will function as afield expert and point of contact for other team members as needed. JobDuties: Lead User Acceptance Testing (UAT) for system enhancementsrollouts and changes to internal processes centered around productreturns Work with manager and other internal stakeholders to identifyarea's for continuous improvement within returns processes andprocedures Act as the primary point contact and Subject Matter Expert(SME) regarding RMA/Returns specialists in the processing of ReturnMaterial Authorization (RMA) and returns for Badger Meter products Act as the lead point of contact for all non-standard RMA requests -Assess feasibility of process or inquiry, Review the non-standardprocess recommendation with their Manager for approval, Document thenon-standard process, and rolling out the non-standard process tostakeholders. Process various types of customer inquiries withrelation to warranty and returns including but not limited to; generalinquires, status updates, documentation requests, orders and credits. Manage individual case queue and ensure transactions are processed firstin first out (FIFO) Assist in the assignment of warranty and returncases out to other support team members and report to manager of anyirregular work load balances Work with manager a To view the full jobdescription please use the link below.ht ps://3 Requirements -- -- 4 Pay and Benefits -- APPLICATIONINSTRUCTIONS: Apply Online:

Created: 2026-02-02