Staff Site Reliability Administrator

At PGE, our work involves dreaming about, planning for, and realizing a smarter, cleaner, more enduring Oregon neighborhood. Its core to our DNA and we havenu2019t stopped since we started in 1888. We energize lives, strengthen communities and drive advancements in energy that promote social, economic and environmental progress. Weu2019re always on the lookout for people passionate about leading and being a part of teams that are advancing innovative clean energy solutions that are also affordable and accessible to all. Site Reliability Administrator Job Overview This role exists to support the reliability, stability, and continuous improvement of critical IT systems and services that enable day-to-day business operations. By ensuring systems are maintained, monitored, and improved in alignment with established standards, this position helps minimize service disruption and supports dependable technology outcomes across the organization. The work is impactful because it directly contributes to operational resilience, effective incident response, and the ongoing evolution of system reliability practices. Individuals in this role collaborate with peers, managers, and stakeholders to support dependable service delivery while building a strong foundation for continuous improvement. _This position is open to_ _two P-levels_ _:_ _Staff Site Reliability Administrator (Grade 6 / P2 u2013 Intermediate)_ _and_ _Site Reliability Administrator (Grade 7 / P3 u2013 Career)_ _._ _The level at which an offer is made will be_ _determined_ _based on the selected candidateu2019s qualifications, skills, and experience._ Responsibilities u2013 Staff Site Reliability Administrator (Grade 6 / P2 u2013 Intermediate) + IT Infrastructure (ITOP) Carries out agreed operational procedures, including network configuration, installation, and maintenance. Supports maintenance windows to minimize service disruption.Usesnetwork management tools to collect and report on network load and performance statistics. Contributes to the implementation of maintenance and installation work including parching and updates to servers, operatingsystemsand infrastructure components.Usesstandard procedures and tools to carry out defined system backups, restoring data where necessary. Mayassistwith patch deployment validations to ensure compliance with security and operational standards. Monitors system health andidentifiesoperational problems and contributes to their resolution. Contributes to reliability reviews and continuous improvement initiatives. + Incident Management (USUP) Following agreed procedures,identifies,registersandcategorizesincidents. Gathers information to enable incident resolution and promptly resolves incidents within established service level agreements (SLAs). Escalates complex issues asappropriate. Maintains records andadvisesrelevantpersonsof actions taken. + Problem Management (PBMG) Investigates problems in systems,processesand services.Assistswith the implementation of agreed remedies and preventative measures. + Automation (AUTM) Develops scripts and automation tools to streamline repetitive tasks (e.g., patching, monitoring, reporting). Maintains documentation for automated processes and workflows. + System Software (SYSP) Uses system management software and tools to collect agreed performance statistics. Carries out agreed system software maintenance tasks and minimizes service disruption. + Change Control (CHMG) Administers, tracks, logs, reports on change requests, usingappropriate tools,techniquesand processes.Provides assistance toimplement standard low-risk changes,in accordance withdefined change control procedures. Provides documentation of incident resolutions, maintenanceproceduresand automation scripts. Contributes to knowledge transfer. + Service Level Management (SLMO) Monitors service delivery performance metrics andliaiseswith managers and customers to ensure that service level agreements (SLAs) are not breached without the stakeholders being given the opportunity of planning for deterioration in service. + Information Security (SCTY) Assists with implementing and monitoring security policies and protocols across different systems. Contributes toidentifyingand addressing potential risks in security governance and compliance. Responsibilities u2013 Site Reliability Administrator (Grade 7 / EXP3 u2013 Career) + Service Reliability Administrator Provides technicalexpertiseto enable the correct application of operational procedures. Schedules andexecutesmaintenance windows to minimize service disruption.Usesnetwork management tools todeterminenetwork load and performance statistics. Contributes to the planning and implementation of maintenance and installation work including parching and updates to servers, operatingsystemsand infrastructure components. Implementsagreednetwork changes and maintenance routines. Validates patch deployments to ensure compliance with security and operational standards. Proactivelymonitorssystem health andidentifiespotential operational problems and contributes to their resolution, checking that they are managedin accordance withagreed standardsand procedures. Conducts reliability reviews and provides proposals for continuous improvement to specialists,usersand managers. + Incident Management (USUP) Prioritizes and diagnoses incidents according to agreed procedures. Investigates causes of incidents and seeks resolution within established service level agreements (SLAs). Escalates unresolved incidents. Facilitates recovery, following resolution of incidents. Implements corrective actions to prevent recurrence. Documents andclosesresolved incidents according to agreed procedures. + Problem Management (PBMG) Initiates and monitors actions to investigate and resolve problems in systems,processesand services.Determinesproblem fixes/remedies.Assistswith the implementation of agreed remedies and preventative measures. + Automation (AUTM) Develops scripts and automation tools to streamline repetitive tasks (e.g., patching, monitoring, reporting). Maintains documentation for automated processes and workflows.Identifiesopportunities for operational efficiency and implements automation solutions. + System Software (SYSP) Reviews system software updates andidentifiesthose that merit action. Schedules andexecutesmaintenance windows to minimize service disruption.Tailorssystem software to maximize hardware functionality. Installs and tests new versions of system software. Investigates and coordinates the resolution of potential and actual service problems. Prepares andmaintainsoperational documentation for system software.Advisesonthe correct and effective use of system software. + Change Control (CHMG) Develops,documentsand implements changes based on requests for change. Applies change control processes and procedures.Appliestools,techniquesand processes to manage and report on change requests. Communicates effectively with Tier 1 support and stakeholders during incidents and maintenance activities and documents incident resolutions, maintenanceproceduresand automation scripts. Facilitates and ensures knowledge transfer. + Service Level Management (SLMO) Performs defined tasks tomonitorservice delivery against service level agreements (SLAs) andmaintainsrecords of relevant information. Analyzes service records against agreed service levels regularly toidentifyactionsrequiredtomaintainor improve levels of service and initiates orreportsthese actions. + Information Security (SCTY) Assists with implementing and monitoring security policies and protocols across different systems. Contributes toidentifyingand addressing potential risks in security governance and compliance. Assesses and develops strategies for patching and maintenance solutions that ensure security compliance, minimize servicedisruptionand mitigate risks. Education / Experience / Certifications Education Requires a bacheloru2019s degree in IT, business, computer science, engineering management or other related field or equivalent experience. Experience + Staff (Grade 6 / P2):Typicallytwo or more years of experience in the development,implementationand maintenance of IT systems. Experience in Windows/Linuxservers,virtualizationand networking fundamentals. Experience with cloud platforms (AWS, AZURE, GCP) preferred. + Career (Grade 7 / P3):Typicallyfive or more years of experience in the development,implementationand maintenance of IT systems. Experience in Windows/Linuxservers,virtualizationand networking fundamentals. Experience with cloud platforms (AWS, AZURE, GCP) preferred. Certifications, Licenses and Training ITIL Foundation and Microsoft Certification preferred. Minimum Competencies Functional Competencies Proficiency by level: + Grade 6 / EXP2: Intermediateproficiency + Grade 7 / EXP3: Advancedproficiencywhereindicated u200b Intermediate knowledge and experience working with operating systems Intermediate knowledge and experience working with network, platform or database systems Intermediate knowledge of work management tools Intermediate knowledge of ITIL or other service operations framework Patch management tools (Intermediate u2013 EXP2 / Advanced u2013 EXP3) Scripting languages (PowerShell, Python, Bash) (Intermediate u2013 EXP2 / Advanced u2013 EXP3) General Competencies Proficiency by level: + Grade 6 / EXP2: Intermediateproficiency + Grade 7 / EXP3: Advancedproficiency u200b Problem-solving skills Analytical thinking skills Accuracy skills Risk management skills Oral and written communication skills Collaboration skills Organization and prioritization skills Time management skills Physical, Schedule/Attendance, and Cognitive Demands The following requirements apply to both levels of this position . Physical, Schedule/Attendance, and Cognitive Demands Cognitive Requirements + Ability to adhere to response times, deadlines, and time-sensitive tasks + Ability to communicate and problem solve under stress + Ability to respond and adapt to frequent change + Ability to collaborate effectively with peers, managers, and stakeholders + Ability to process new information and apply it consistently + Ability to accept feedback and demonstrate self-awareness Schedule/Attendance Requirements + Ability to adhere to established schedules and attendance standards + Ability to work variable hours and long hours as needed + Ability to support shift schedules + Ability to support after-hours on-call with 15-minute response times + Ability to report to work during severe inclement weather + Ability to drive into the office within a two-hour drive time if needed Physical Capabilities + Valid driveru2019s license required + Occasional travel and overnight travel may be required + Regular computer use throughout the work shift Compensation Range: $74,325.00 - $123,875.00 Actual total compensation, including a performance based incentive bonus, is commensurate with experience, skills, qualifications, education, training, and internal equity. While we anticipate the selected candidate for this position will fall towards the middle or entry point of the compensation range, the decision will be made on a case-by-case basis. PGE believes in rewarding dedicated performance. We provide a total rewards package that is designed to reward your contributions to the company, and, at the same time, support your well-being and professional development, both now and into the future. To find out more, click here (. Join us today and power your potential Assisting with storms or other Company emergencies is a part of all positions at Portland General Electric. PGE is an equal opportunity employer and is committed to fostering a workplace where employees feel connected, valued, and empowered to thrive. PGE will not discriminate against any employee or applicant for employment based on race, color, national origin, gender, gender identity, sexual orientation, age, religion, disability, protected veteran status, or other characteristics protected by law. PGE does not discriminate on the basis of disability. We recognize individuals have a variety of abilities to offer and we believe there is much to value and celebrate by incorporating different abilities into the work we do. One very important way we live this out is in our application and interview process. We work hard to support individuals who may need an accommodation to fully participate in these processes. If you feel you may need an accommodation, or would like to request one, please notify the Recruiter associated with the job posting. You may also make this request by contacting or by calling 503-464-7250. The Recruiter will provide information and next steps for the accommodation process. To be considered for this position, please complete the following employment application by the posting close date. Posting closes at midnight (Pacific Time) on the closing date below. If no date is listed, job is open until filled. February 10, 2026

Created: 2026-02-02