Traffic Management Center - Roadside Assistance Manager

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with this job. Actual duties, responsibilities, frequency and percentages may vary depending upon shift assignments and other factors. Position Description: The TMC/RA Manager supports 24x7x365 operation and oversees roadside and TMC personnel ensuring safe, efficient, and coordinated incident response across the E-470 corridor. This role is a leadership position that requires initiative, decisive judgment, and a commitment to continuous improvement. This position demands the ability to anticipate operational needs, proactively solve problems, and uphold high standards of performance in a dynamic, safety critical environment. A core expectation is staff development. This position evaluates personnel performance, delivers coaching and training, and supports growth through safety, incident management, and operational training programs. Through ongoing training and development, the Manager strengthens individual capability and builds a high performing team that can meet routine and emergency operational demands. This leadership also extends to ensuring staff understand updated procedures, safety expectations, and best practices in traffic incident management. This position is supported by the Operations Manager. Based on operational needs, oversight responsibilities or tasks for the RA and TMC functions may be split between the management team to ensure consistent coverage, effective resource deployment, and alignment with organizational goals. Duties and Responsibilities u2022 Directly supervises day-to-day operations of TMC and RA activities ensuring effective, consistent execution of Standard Operating Procedures. u2022 Monitoring and auditing staff performance to ensure safety and KPI goals are met. u2022 Maintain work schedules for staff including replacements during absences. u2022 Manage fleet activities such as scheduling, inspections and maintenance. u2022 Responsible for TIM Training program and continuous training. u2022 Participates or leads severe incidents after action review and other TIM activities. u2022 Serve as Safety Lead; Develop and update Road Management Safety Program. u2022 Conduct safety audits using field ride along and system records. u2022 Deliver corrective action or disciplinary measures when needed. u2022 Assist in the preparation of recurring or ad hoc reports or research. u2022 Perform routine administrative tasks as needed. u2022 Successful completion of SHRP2 TIM Train the Trainer Certification, National TIM Responder training, NIMS 100, 200, 300, 700 Position Requirements: u2022 High School Diploma, GED or equivalent u2022 Three (3) years of experience in a Traffic Management Center (TMC), Emergency Dispatch Center, Incident Management, Roadside Assistance program, or Safety Service Patrol operation; OR five (5) years of combined relevant experience. u2022 At least one (2) year of TMC experience is required within the total experience listed above. u2022 Minimum of one (1) year of supervisory or management experience, demonstrating the ability to lead, train, or oversee operational staff. u2022 Ability to work alternate work schedules and be on-call 24 hours/day (several weeks/month). u2022 Ability to multitask and coordinate real time activities and priorities. u2022 Ability to write reports, manuals and correspondence. u2022 Valid Driveru2019s License and pass driving record check WSP Benefits: WSP provides a comprehensive suite of benefits focused on a providing health and financial stability throughout the employeeu2019s career. These benefits include coverage related to medical, dental, vision, disability, and life; retirement savings; paid sick leave; paid vacation (or other personal time); paid parental leave; and paid time off for purposes of bereavement, voting, and/or attendance at naturalization proceedings. Compensation: Expected Salary (Colorado only): $73,500 - $92,000 WSP USA is providing the compensation range that the company in good faith believes it might pay and/or offer for this position within the state of Colorado, based on the successful applicantu2019s education, experience, knowledge, skills, and abilities in addition to internal equity and specific geographic location. WSP USA reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicantu2019s sex or other status protected by local, state, and/or federal law. About WSP WSP USA is the U.S. operating company of WSP, one of the world's leading engineering and professional services firms. Dedicated to serving local communities, we are engineers, planners, technical experts, strategic advisors and construction management professionals. WSP USA designs lasting solutions in the buildings, transportation, energy, water and environment markets. With more than 15,000 employees in over 300 offices across the U.S., we partner with our clients to help communities prosper. WSP provides a flexible and agile workplace model while meeting client needs. Employees are also afforded a comprehensive suite of benefits including medical, dental, vision, disability, life, and retirement savings focused on providing health and financial stability throughout the employeeu2019s career. At WSP, we want to give our employees the challenges they seek to grow their careers and knowledge base. Your daily contributions to your team will be essential in meeting client objectives, goals and challenges. Are you ready to get started? WSP USA (and all of its U.S. companies) is an Equal Opportunity Employer Race/Age/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Disability or Protected Veteran Status. The selected candidate must be authorized to work in the United States. NOTICE TO THIRD PARTY AGENCIES: WSP does not accept unsolicited resumes from recruiters, employment agencies, or other staffing services. Unsolicited resumes include any resume or hiring document sent to WSP in the absence of a signed Service Agreement where WSP has expressly requested recruitment/staffing services specific to the position at hand. Any unsolicited resumes, including those submitted to hiring managers or other business leaders, will become the property of WSP and WSP will have the right to hire that candidate without reservation u2013 no fee or other compensation will be owed or paid to the recruiter, employment agency, or other staffing service.

Created: 2026-02-02