Employee Service Center Representative

JOB REQUIREMENTS: Job Type:Regular Invest in you, Join Agropur. We dairyyou How Agropur invests in YOU: Medical, Dental, Vision, Life, Shortand Long-term Disability Insurance; 401(k) with 7% companycontributions; 3 weeks Paid Time Off; Paid holidays and 2 floatingholidays; Paid parental leave; Advancement Opportunities. What'sinvolved in this role: The Employee Service Center Representative isresponsible for accurately resolving first level inquiries pertaining toHuman Capital and Payroll (HC/P), while leveraging HC/P technologies andbridging to other HC/P functions as needed. The Employee Service CenterRepresentative has daily interactions with employees and managers fromacross the organization, as well as with external customers and with thedifferent HC/P functions. Acting as the HC/P point of contact, and byproviding a courteous and efficient service, the Employee Service CenterRepresentative has a direct impact on employee experience and HC/Presults. Essential Duties and Responsibilities: Use procedures,policies, knowledge database, other reference materials to answeremployees' general HC and payroll questions. Help and coach employeesto navigate through HC/P systems (Workday and Kronos) and continuouslyencourage self-service. Troubleshoot issues as necessary. Answer a rangeof general questions of low and medium complexity levels regarding HC/Prelated issues (including compensation, benefits, payroll and tax).Escalate inquiries requiring specialist knowledge or additional researchto applicable Centers of Expertise (COE) and/or other Employee ServiceCenter teams (e.g., payroll, HC/P systems, analytics). Document allinquiries and issues in the case management tool. Proactively identifycases whenever possible (unusual calls/emails, trends or frequentcustomers) that require further documentation and process update from acontinuous improvement perspective. Participate in continuousimprovement projects as required. Manage HC administrative operations,by reviewing and approving transactions and auditing reports. Work inclose collaboration with the other Employee Service Center teams andhelp support its operations when necessary. Handle confidentialinformation. Interact with employees, managers, local HC Operations andCOEs to help resolve issues received. What you need to join our team:Associate's degree in Human Resources or related field required -Equivalent combination of education and/or experience will beconsidered. Experience in a customer service environment required.Experience in a multi-plant environment preferred. General knowledge inone or more of the following areas: human capital, compensation,benefits, payroll and tax. Intermediate computer skills with MicrosoftExcel, Power Point, Word, Outlook and... For full info followapplication link. AA/EEO - Minority/Female/Disability/Veteran/SexualOrientation/Gender Identity APPLICATION INSTRUCTIONS: ApplyOnline: ipc.us/t/C3C4DED0FA6647B2

Created: 2026-02-02