Sr. Business Process Consultant, Risk & Security ...

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today u2014 ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500u00ae. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. The Company Work matters. Itu2019s where we spend a third of our lives. And the workplace of the future is going to be a great place. Weu2019re dedicated to bringing that to life for people everywhere. Thatu2019s why we put people at the heart of everything we do. People matter. Our people have a passion for learning, building, and innovating. Whether youu2019re an engineer, a sales professional, a finance professional, or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow. The Team The Expert Services team at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance. As part of the Expert Services team, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment. The Role The Sr. Business Process Consultant is the domain and process expert of a customer engagement team u2013 consulting with customers and guiding them in the endeavor of transitioning business requirements to configuration requirements of the ServiceNow Risk products u2013 all with the goal of accelerating and driving customer business outcomes. What you get to do in this role: u00b7 Be the domain and process expert in configuring and implementing the Risk product portfolio using ServiceNowu2019s leading practices focused on configuration vs. customization u00b7 Consult with organizations to drive Risk-specific process definition, re-engineering, improvement, and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders u00b7 Advise customers in their efforts to take advantage of the ServiceNow Risk solutionsu2019 standard capabilities in their efforts to improve their Risk processes u00b7 Lead customer design workshops focused on ServiceNow Risk solution functionality u00b7 Owning support of key customer process owners/Subject Matter Resources (SMRs) to obtain business requirements using ServiceNow standard materials and collateral u00b7 Guiding customers in completing required documentation, such as business requirement workbooks for functional aspects of the solution u00b7 Drafting more functionality-focused user stories, their acceptance criteria, testing strategy, and knowledge transfer while supporting customers in reviewing and approving them u00b7 Guides and advocates for the customeru2019s needs throughout the engagement u00b7 Perform internal unit testing of the developed solution during the development stage of the engagement, in partnership with Technical Consultants u00b7 Drive customer unit and user-acceptance testing requirements throughout and at key stages of an engagement u00b7 Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes u00b7 Prepare all customer-facing deliverables focused on business process and domain u00b7 Juggle multiple and complex projects/initiatives u00b7 Promote continuous improvement practices for delivery/engagement materials u00b7 Lead pre-sales activities for specific Risk engagement opportunities to define the engagement scope, effort, roles, and duration u00b7 Provide training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request u00b7 Up to 30% travel annually, driven by customer needs and internal meetings In order to be successful in this role, we need someone who has: u00b7 Current active ServiceNow certifications (or ability to obtain within first 90 days of joining): o Certified System Administrator (CSA) o Certified Implementation Specialist in Risk and Compliance (CIS-RC) u00b7 At least 5 years of Risk & Resilience (GRC, BCM, TPRM, etc.) consulting and/or practitioner experience for complex, global organizations u00b7 At least 3 years of ServiceNow Integrated Risk Management (IRM) implementation experience u00b7 Understanding of industry regulations, compliance frameworks, risk frameworks, and leading risk, compliance, and resilience standards u00b7 Demonstrated ability to influence and consult (providing options with pros, cons, and risks) related to the Risk & Resilience solutions, while providing thought leadership to Risk & Resilience sponsors/stakeholders in solving business process problems u00b7 Proven experience in defining and deploying future-state Risk & Resilience processes and in identifying solutions from a people, process, and technology perspective, with a focused prowess on the implementation of technology u00b7 Strong understanding of other competitive Risk & Resilience tools and technology u00b7 Solid experience in converting business requirements to configuration requirements by authoring user stories that support Agile Development u00b7 Excellent communication skills (both written and verbal) with strong presentation and facilitation skills (proficiency in Visio, Word, and PowerPoint) u00b7 Experience in analyzing and recommending Risk & Resilience strategies based on business priorities u00b7 Strong interpersonal skills, customer-centric attitude, open-mindedness, and ability to deal with cultural diversity u00b7 Proven team player and team builder We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business. Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here (. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. u00a92025 Fortune Media IP Limited. All rights reserved. Used under license.

Created: 2026-02-02