Collection Specialist

Job Title:u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0 Collection Specialist (Drug andu00a0Alcohol)u00a0Department:u00a0 u00a0N/Au00a0Location:u00a0 u00a0 u00a0 u00a0 u00a0Grand Rapids, MichiganReports to:u00a0 u00a0 u00a0 Operation ManagerClassification:u00a0 Hourlyu00a0(Full or Part time)Position Summary:u00a0Performs duties to include the following collections:Urine Drug screens- instant testing or lab based collectionsOral Swabs- lab based or instant collectionsBreath Alcohol- Evidential breath tester instrumentDNA oral swabs in accordance with established policies, procedures, and regulations.u00a0 Ensures chain of custody form is completed correctly. Responds to donors/customers in a timely and professional manner, exercising professionalism and upholding our company values.u00a0Capturing fingerprints and some clerical duties.u00a0Essential Job functions:u00a0- Verify donor ID prior to performing urine collection or oral swabs and perform specimens (urine, hair, and/or oral fluid) and alcohol collections in the clinic or off-site environment following DOT 49 CFR Part 40 and HHS guidelines, and Non-DOT guidelines and protocol.u00a0- Verify identity and the reason for test drug screen collections per program requirements for pre-employment, random, annual, reasonable suspicion, post-accident, return-to-duty and follow-up drug testing in accordance with DOT or non-DOT requirements, court and probation.- Complete all DOT drug screens in accordance with 49 CFR part 40 urine and alcohol collection guidelines.- Works in a safe manner, adhering to general safety precautions and standards. Reports unsafe conditions.- Perform basic maintenance and troubleshoot issues with fingerprinting and retail equipment, including computer hardware and software- Verify customer identity and scan required documents into database system- Successfully complete required biometric and data capture processes and paperwork on each customer- Track processing time for each applicant and ensure applicants are processed in appropriate order- Perform biometric processing to include capturing quality electronic fingerprints, photographs and signatures to meet or exceed program accuracy standards- Performs Enrollment Center Sustainment responsibilities on a daily basis- Successfully completes time sensitive trainings/briefings as assigned.- Perform routine office duties. Greet and help customers, receive mail, answer phone as needed.- Prepares specimens to ship to lab at the end of each day.- Other duties as assignedPhysical Requirements:u00a0- Prolonged periods of Standing and walking required more than 6 hours per day- Frequent use of hands and fingers to enter information using a keyboard- Periodic stooping, bending, twisting and reaching- Frequent lifting and carrying of light weight objects under 10 lbsRequired Qualifications:u00a0- High school diploma or GED- 1 year of Experience utilizing customer service skills- Ability to complete DOT urine collection training and become certified as a DOT Collector and Breath Alcohol Technician (BAT), Fingerprint training after hired- Must be detail oriented- Experience using computer systems- Ability to maintain positive and effective relationshipsPreferred Qualifications:u00a0u00a0- Experience in the drug testing industry or healthcareu00a0- Knowledge of HIPAA requirements.- Bilingual speaking is helpful, but not required.Work Schedule: Monday -- Friday and rotate 3^rd^ and 4^th^ Saturday

Created: 2026-02-02