PM Hospitality Technician Supervisor, Support Services

Job Summary: PM Hospitality Technician Supervisor, Support Services 2:00 p.m. - 10:30 p.m. Provides Customer Service focused leadership by maintaining shift accountability through the supervision of workflow for support services departments including Nutrition/Environmental services, Patient Transport and Hospitality Technician operations. Assists manager with employee development, education and disciplinary actions on assigned shifts. Collects, monitors, analyzes summarizes data to identify potential process inefficiencies and/or quality assurance issuesMentors and guides employees in their current role and professional growth, provides consistent and continuous input regarding employee performance. Communicates, collaborates and acts as a resource to customers, employees, management and other members of the health care team with regard to any care issues within scope. Essential Functions - PM Hospitality Technician Supervisor, Support Services + Assumes shift accountability for supervising the daily activities of team members to ensure consistency with current policies, procedures, protocols and standards. Makes suggestions for change and provides input into policies, procedures, and goals. + Supports the development of the staff schedule to ensure operational needs are met and overtime costs and FTEu2019s are managed through payroll verification. + Responsible for interviewing, hiring, and training employees; planning and assigning work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. + Acts as a customer advocate by providing ongoing communication with customers, staff, and management regarding service issues. + Assists in the development / data collection / analysis / action plan related to area of responsibility. Qualifications -PM Hospitality Technician Supervisor, Support Services + Required High School Diploma or equivalent + Preferred Associate's Degree or equivalent + 3 years of relevant experience Related experience in one or more of the service lines that will be managed Required + 2 years of relevant experience Leadership Required + 1 year of relevant experience Customer Service Required + CRT-Basic Life Support (BLS) - AHA American Heart Association 90 Days required Or + CRT-Basic Life Support (BLS) - ARC American Red Cross 90 Days required + CRT-Basic Life Support Instructor (BLS INSTR) - ARC American Red Cross 90 Days preferred Or + CRT-Basic Life Support Instructor (BLS INSTR) - AHA American Heart Association 90 Days preferred + CRT-Food Protection Manager - Trust20 Trust20 90 Days required Or + CRT-ServSafe Manager - NRA National Restaurant Association 90 Days required Or + CRT-Food Handler - Trust20 Trust20 90 Days required Or + CRT-ServSafe Allergen - NRA National Restaurant Association 90 Days required Or + CRT-Food Allergy - Trust20 Trust20 90 Days required Physical Demands - PM Hospitality Technician Supervisor, Support Services + Pallet to Waist (6

Created: 2026-02-02