Atlassian Support Engineer

Company OverviewZeno Power is the leading developer of nuclear batteries - compact power systems that provide reliable, clean energy in frontier environments. By harnessing the heat from radioisotopes, Zeno's batteries power critical missions on Earth, in space, and at sea. To bring this technology to market by 2027, Zeno is seeking out purpose-driven and innovative professionals who are comfortable working in a startup environment. Team members will have a direct impact in enabling commercial and national security missions from the depths of our oceans, to the surface of the moon, and in austere environments here on Earth. Zeno is proud to be an Equal Opportunity Employer and is committed to attracting, retaining, and developing a highly qualified, diverse, and dedicated work force. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law.Atlassian Support EngineerZeno is seeking a highly motivated Atlassian Support Engineer with Data Center Edition experience to manage and maintain the Atlassian suite of tools, including Confluence, JIRA, JIRA Service Management and other related applications. You will ensure the availability, security, and optimal performance of these tools, as well as support and train users on their effective utilization. This role is onsite in Seattle, WA at least three times a week.Administer and maintain the Atlassian suite of tools, including JIRA, JSM and Confluence Data Center and associated plugins/add-ons - serving as Tier 1 and 2 support (access, workflows, screens, reporting/dashboarding, etc.)Manage complex workflows for syncing between Atlassian product instances as well as automatic workflows for Engineering and Development based tooling and infrastructureMonitor the performance, availability, and security of Atlassian applications, troubleshooting and resolving any issues that may ariseCollaborate with engineering teams, project managers, operations and other stakeholders to understand their requirements and configure/customize the Atlassian tools accordinglyDevelop and implement best practices and guidelines for using Atlassian tools, and provide training and support to users to ensure their effective utilizationKey Qualifications and SkillsBachelor's degree in computer science, information technology, or a related field with 3+ years experience in Atlassian Data Center administrationExperience working in a FedRAMP authorized environmentProficiency in SQL for data analysis, transformation, and visualization, including the ability to write complex queries and work with relational databasesExperience with scripting languages (e.g. Python and Groovy) for automation and customization of Atlassian tools including integration with build and deployment infrastructure,Program/Project Management experience with enterprise-wide IT system transformationsExperience with structuring, documenting, and implementing change management best practices (playbooks, design docs, trainings, etc.) for new products and featuresAtlassian certifications, such as Atlassian Certified Jira Administrator or Atlassian Certified Confluence AdministratorJob FunctionsPosition requires in-office presence in Seattle (South Lake Union) on Tuesdays, Wednesdays, and Thursdays, remote work is optional on Mondays and Fridays.Travel: Travel is required, Motor Abilities: Sitting and/or standing for extended periods, bending/stooping, grasping/gripping, fine motor control (hands)Physical exertion and/or requirements: Minimal, with ability to safely lift up to 15 poundsRepetitive work: ProlongedSpecial Senses: Visual and audio focused workWork Conditions: Stairs, typing/keyboard, standard and/or sitting workin

Created: 2026-02-03