Program Aide

DescriptionDEPARTMENT: Jarvie Memorial Family LodgeUNIT: Tacoma Citadel CorpsPOSITION TITLE: On-Call Program AideREPORTS TO: JMFL Shelter Manager / Singles Case ManagerSTATUS: Non-Exempt, On-CallMISSION STATEMENT:The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.SCOPE OF POSITION:The Jarvie Memorial Family Lodge On-Call Program Aide will be an on-demand support for the homeless shelter program. The On-Call Program Aide will work as needed to cover for employees who are on leave, sick, or on vacation. Primarily, this may include program aide work, cooking responsibilities, entry-level casework, and crisis resource management. They will be offered training opportunities in each of these areas and will be expected to operate as relief for each other when needed. The position is On-Call, and employees will be given as much notice as possible with a shift is available based on program needs.ESSENTIAL PROGRAM AIDE DUTIES AND RESPONSIBILITIES:Provide assistance to residents to ensure a safe communal living environment, to include encouraging voluntary compliance with house rules and policies. Client Rights & Responsibilities can be referred to for further detail.Properly document incidents of non-compliance with house rules and policies, as well as any safety concerns. Use the required procedures for reporting process.Maintain linens and hygiene supplies for residents. Launder clothing and bedding as needed when residents move out or have soiled linens, maintaining and recording comfort care items when distributed.Provide supportive care to residents experiencing personal crisis. When indicated by circumstances, make a referral to the resident's assigned case manager or other appropriate community resources. Incidents involving an on-going threat to the well-being of the resident or to others, shall be communicated to the Director of Social Services. Potentially life-threatening situations should be reported to

Created: 2026-02-03