Innovation Lead, Office of the CEO

Role DetailsReports to: Chief of Staff, Office of the CEOLocation: San Francisco - Hybrid preferredAbout UsIndividually, our AI and Superhumans are best in class. Together, theyre game-changing.Crescendo is the first AI-native contact center — combining the worlds smartest, auto-tuning AI with multilingual human experts to deliver performance-guaranteed customer a category full of hype and overpromise, we stand apart as the peak of CX performance: measurable, scalable, and proven. Our platform helps mid-market leaders and enterprise giants scale seamlessly across every channel with outcome-based pricing, rapid time-to-value, and enterprise-grade trust.We dont just sell software. We deliver results — guaranteed. The Role We are looking for an Innovation Lead, Office of the CEO to work closely with the Office of the CEO to turn AI capability into real, measurable business outcomes. This role is for someone who is deeply hands-on with AI and comfortable operating as both a builder and an operator. You will design and deploy mini assistants, task-specific copilots, reusable AI personas, and AI-powered workflows (including Gemini Gems or equivalent) that embed AI directly into business processes. Your mandate is to operationalize AI across the company, translating AI insight into executable work—across the tools and systems the business uses—and embedding AI directly into how the company operates. Initial Focus: First Key Projects1) Transform AI Processes in the Office of the CEOYou will lead the effort to make the Office of the CEO AI-first by default. Assess current workflows across executive planning, communication, decision-making, and follow-throughDesign and deploy process-embedded AI (mini assistants, copilots, reusable personas, workflows) to support CEO and Chief of Staff operationsBuild Gemini Gems or equivalent agents to support recurring executive work (planning, synthesis, prioritization, execution tracking)Translate AI outputs into clear, actionable work items (e.g., Asana, Jira, or similar tools) to ensure insights turn into execution.Establish repeatable, scalable AI practices that can later be extended to the broader organization 2) Launch and Run a Startup Innovator ProgramYou will help design and launch a startup-wide AI innovator program to drive experimentation, adoption, and scale. Define the structure, goals, and operating model for an internal AI innovator programIdentify and partner with innovators across teams to pilot AI use casesProvide hands-on support to help teams build and deploy AI workflows, assistants, and automationsCreate lightweight governance, documentation, and success metricsSurface winning use cases and help scale them across the organization What Youll Do:Build Process-Embedded AIDesign, build, and maintain mini assistants, task-specific copilots, reusable AI personas, and AI workflows that support core business processesCreate Gemini Gems or equivalent AI agents embedded directly into day-to-day operationsEnsure AI solutions are reusable, scalable, and aligned to real business needsContinuously iterate based on adoption, performance, and impactAI Execution & AutomationIdentify high-leverage opportunities to automate workflows using AIImplement AI-driven automation across operational, project, and execution workflowsReduce manual effort while improving speed, consistency, and qualityAI Strategy, Competitive Analysis & Buy vs. BuildConduct competitive and market analysis to understand how peers and competitors are applying AIEvaluate third-party tools, platforms, and vendors to inform buy vs. build decisionsPartner with leadership to recommend pragmatic, outcome-driven AI investmentsBalance speed, cost, scalability, and differentiation when determining build vs. buy pathsFrom AI Insight to ActionTranslate AI outputs into clear, executable work items using the companys project management tools (e.g., Asana, Jira, or equivalent)Break AI-enabled initiatives into actionable workstreams with clear owners and outcomesPartner with teams to ensure AI-driven work is delivered, adopted, and measuredOffice of the CEO PartnershipWork closely with the Chief of Staff to support CEO prioritiesUse AI to increase leverage across planning, communication, and follow-throughAct as a trusted AI operator for high-impact, cross-functional initiativesEmbed AI Into the Rhythm of the BusinessIntegrate AI into recurring operating cadences (planning, reviews, standups, retros)Enable teams to use AI naturally in daily work and project executionDevelop prompts, templates, and lightweight playbooks What We Expect From You:2-5 years of experience in business operations, consulting, product ops, automation, or similar rolesDeep, practical experience applying AI in real business workflowsHands-on experience building mini assistants, task-specific copilots, reusable AI personas, or Gemini Gems (or equivalent)Experience conducting competitive analysis and market research to inform AI strategy and tooling decisionsProven ability to evaluate and recommend buy vs. build approaches for AI solutionsProven ability to design and implement AI-driven automationExperience translating complex initiatives into executable work using modern project management tools (Asana, Jira, or similar)Strong process thinking, ownership mindset, and results orientation Nice to Have:Experience in an AI-native or high-growth startupFamiliarity with SaaS, product, or GTM operationsExperience supporting executive teams or Chief of Staff-led initiativesExperience evaluating AI vendors, platforms, or emerging technologies in fast-moving marketsWhat Success Looks Like:The Office of the CEO operates with AI embedded into core workflowsExecutive work moves faster with clearer prioritization and follow-throughThe AI innovator program produces repeatable, scalable use casesAI insights consistently translate into shipped work and outcomesThe organization builds durable, process-embedded AI capabilities Why Crescendo?Performance-Guaranteed CX → The only model with skin in the game.Category Leadership → Were not joining the conversation. Were writing it.Velocity & Scale → From mid-market agility to enterprise impact, Crescendo moves fast and delivers faster.AI + Superhumans → Not one or the other — the best of both, working together. Join us to define the future of customer experience in the AI pany Culture Is At Our CorennCore values give our work intention and our culture its edge. Theyre the standards we hold for ourselves, our partners, and each other.nnntCare for others: Empathy is a key driver. When people thrive, so does the mission.ntEmbrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.ntManifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel whats next.ntTake ownership: Bold choices with integrity at the core—thats how impact lasts.ntBe humble: Humility opens the door to better ideas. Hear others, lift others, keep learning.nnnCrescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.nnWe are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact

Created: 2026-03-07