Regional Vice President, Sales - East

Role DetailsLocation: New York or East Coast Preferred (Hybrid) About UsAt Crescendo, we build Unbeatable AI Assistants for chat, voice, and email — and the intelligence layer that makes them better every day.From AI-powered Voice of the Customer to Automated Quality Management and Data Assistant, we turn every interaction into action.We dont drown CX leaders in dashboards.We give them less noise, more action.Now were hiring a Regional Vice President of Sales - Central to lead our CX Intelligence growth across the Eastern U.S. The OpportunityYou will lead Crescendos new-logo sales motion across the Central region, selling not just AI Assistants — but a complete CX operating system:AI Chat, Voice, and Email AssistantsVoice of the Customer with predictive CSATOmnichannel Automated Quality ManagementAI-Categorized Intent and Data Assistant for deep CX insightYoull help CX and Support leaders move from random audits and stale dashboards to a real-time, closed-loop system that captures customer truth, identifies root causes, and drives measurable change. What Youll Own:CX Intelligence Revenue LeadershipLead a team of AEs selling Crescendos AI Assistants, VoC, AQM, and Data Assistant across the Eastern U.S.Own regional new-logo ARR tied to customer experience modernization initiativesDrive executive conversations around:Predictive CSATIntent-based root cause analysisOmnichannel quality coverageCoaching at scale with automated QAPersonally support strategic deals where CX teams are replacing fragmented QA tools, CCaaS reporting, and manual VoC programsDeal Strategy & ExecutionJoin late-stage opportunities where customers are struggling with low CSAT, QA blind spots, ticket spikes, or inconsistent agent qualityCoach reps to build ROI cases grounded in outcomes:95%+ CSAT50-65% instant resolutions10k+ monthly cost savings90%+ pre-sales containmentPosition Crescendo as the platform that captures why customers reach out — not just how often.Team LeadershipRecruit and develop CX-fluent sellers who understand contact center operations, QA workflows, and customer sentiment analyticsRun deal reviews focused on customer pain, intent signals, and business impact — not feature demosBuild a culture of curiosity, precision, and proofCross-Functional PartnershipPartner with Solutions, Product, and Delivery to refine VoC, AQM, and Data Assistant use casesBring real field insight back to roadmap prioritization around omnichannel QA, intent modeling, and CX intelligence What You Bring:10+ years of B2B SaaS sales with deep experience selling CX intelligence, CCaaS, QA, VoC, or support automation platforms5+ years leading high-performing enterprise AE teamsStrong understanding of:Contact center QA operationsCSAT and sentiment analysisRoot-cause analytics and coaching workflowsProven ability to sell multi-product platforms into CX, Support Ops, Digital, and IT leadershipComfort navigating transformation deals involving QA modernization, AI adoption, and cost-to-serve pressureEast Coast-based with regional travel flexibility Why Crescendo:99.8% resolution accuracy with AI + human-in-the-loop50+ languages, 24x7 global availabilityCustomers achieving: 95% CSAT65% instant resolutions1M+ tickets handled annually10k+ monthly cost savingsWe dont automate CX.We operationalize customer truth. Crescendo is proud to be an equal opportunity employer.We believe diversity drives better CX — for our customers and our pany Culture Is At Our CorennCore values give our work intention and our culture its edge. Theyre the standards we hold for ourselves, our partners, and each other.nnntCare for others: Empathy is a key driver. When people thrive, so does the mission.ntEmbrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.ntManifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel whats next.ntTake ownership: Bold choices with integrity at the core—thats how impact lasts.ntBe humble: Humility opens the door to better ideas. Hear others, lift others, keep learning.nnnCrescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.nnWe are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact

Created: 2026-02-04