General Virtual Assistant (Healthcare)

Job OverviewAs a General Virtual Assistant (Healthcare), you will support US-based healthcare providers and organizations by handling a mix of patient-facing and administrative tasks. This role is ideal for candidates with Customer Service Representative (CSR) experience, particularly those who have supported healthcare, insurance, or medical accounts.You will work closely with your assigned client, their patients, and internal clinic staff to ensure smooth day-to-day operations. A typical workday may involve managing patient inquiries, scheduling appointments, handling insurance-related concerns, and maintaining accurate records—all while delivering excellent service and professionalism.This is a full-time night-shift role, with complete support from SmartScale360s IT team and your dedicated Account Supervisor.Key ResponsibilitiesYour responsibilities may include, but are not limited to:Serve as a primary point of contact for patients, CarePro and internal staff via phone, email, or messaging platformsHandle patient inquiries related to appointments, basic healthcare services, and follow-upsSchedule, confirm, and reschedule appointments, procedures, and consultationsMaintain and update CarePro records while ensuring strict confidentiality and complianceCoordinate communication between patients, CarePro, and clinic staffProvide administrative support such as managing emails, documentation, and reportsSupport telehealth workflows, ensuring patients are guided properly when neededFollow established healthcare processes, scripts, and service-level expectationsWhat Youll Need to SucceedAt least 1-2 years experience, preferably in a healthcare, insurance, or medical-related accountStrong English communication skills (both verbal and written)Comfortable handling calls, emails, and chat support in a professional mannerWilling and able to work fixed night shifts aligned with US business hoursBasic computer proficiency and ability to navigate multiple systemsStrong sense of confidentiality and professionalism when handling sensitive informationWhat Makes You a Great FitYoure confident, calm, and patient when dealing with customers or patientsYoure proactive and take ownership of tasks without constant supervisionYou can follow processes while adapting to client-specific workflowsYoure detail-oriented and organized—accuracy matters to youYoure tech-comfortable and quick to learn new tools and systemsGood to Have (But Not Required)Previous experience supporting US healthcare accountsExperience with appointment scheduling, insurance verification, or patient supportBackground in healthcare, allied health, or medical administrationTechnical & Work Setup:✅ High-speed internet connection (at least 25 Mbps).✅ PC/Laptop: Minimum 8GB RAM, i5 processor or equivalent.✅ Noise-canceling headset (preferred).✅ Quiet & professional home office setup.Work Schedule & BenefitsLocation: Remote (Philippines-based applicants only).Competitive Salary: PHP 40,000 + Performance-Based Bonuses!Supportive & Collaborative Work EnvironmentOpportunities for Career GrowthJoin our team and help us build a compassionate and skilled caregiver workforce!Learn more about us at

Created: 2026-02-04